Experience Manager

2 days ago

Pune, India White Force Full time

Job description 1. Guest Experience Management: - Ensure exceptional service is provided to all guests throughout their stay or visit. - Address guest inquiries, complaints, and feedback promptly and professionally.  2. Team Supervision Support: - Train and manage guest relations staff to maintain high service standards. - Coordinate with other departments to deliver seamless experiences.  3. Customer Experience Excellence: - Empathise with their guests, their needs and preferences to provide personalized healing program/experience. - Maintain records of guests/patients.  4. Problem Resolution: - Handle and resolve guest complaints or issues efficiently. - Implement service recovery strategies to ensure guest satisfaction.  5. Relationship Building: - Develop and nurture positive relationships with guests to encourage loyalty. - Collect and act on guest feedback to improve services along with the Program Manager and all other stakeholders.  6. Operational Oversight: - Oversee the execution of special events, VIP arrangements, and guest requests. - Ensure the premises is well-maintained and welcoming.  7. Reporting and Analysis: - Track guest satisfaction metrics and report findings to management. - Identify trends and suggest improvements to enhance the guest experience.   8. Brand Representation: - Uphold and promote the organization’s values, image, and standards in all interactions.  9. Resource and Inventory Management: - Ensure availability of necessary tools, equipment, and materials for guest experience. - Monitor inventory levels and coordinate procurement as needed via the Admin Associate.  10. Compliance and Policy Adherence: - Ensure organizational policies and procedures are followed. - Stay updated on regulations and ensure compliance. Apply now-

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