Manager, Digital Customer Experience

19 hours ago


Pune, Maharashtra, India Icertis Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Icertis Customer Experience and Success Management is seeking a dynamic and results-driven individual to lead and manage customer adoption initiatives. In this role, you will design and execute data-driven, scalable adoption campaigns aimed at improving customer engagement and usage. You'll collaborate with cross-functional teams to develop impactful content and resources, while leveraging key tools like Gainsight, Salesforce, and Power BI to track and optimize program performance. The ideal candidate will be highly analytical, with a passion for driving customer success through actionable insights and data-informed strategies.

In this role, you'll be an integral part of our Customer Experience and Success Management team, working closely with leaders and teams across Customer Experience and Success, Support, Sales, Professional Services, Product Management and Marketing to ensure a seamless and effective customer experience.

You will need to work from 14:00 – 22:00 IST to collaborate with global teams across time zones.



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