Experience Centre Manager
20 hours ago
Company Description
, India's first Proptech unicorn, is a brokerage-free property search portal that connects house/property owners & tenants/buyers directly, eliminating the middleman. Founded by alumni from IIT Bombay, IIT Kanpur, and IIM Ahmedabad in March 2014, we serve over 30+ lakh customers monthly. Our team of 2000+ passionate individuals works tirelessly to fulfill your real estate requirements without any brokerage, utilizing our technologically advanced platform. offers a range of services including verified brokerage-free properties, online rental agreements, packers & movers, home services, home loans, and more, across cities like Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, and Hyderabad. We have raised $366 Million from prominent investors including Google, General Atlantic, SAIF Partners, and Tiger Global.
Role Description
This is a full-time, on-site role for an Experience Centre Manager located in Pune. The Experience Centre Manager will oversee the daily operations of the experience center, ensuring outstanding customer service and customer experience. Responsibilities include managing staff, handling customer inquiries, resolving issues, and maintaining the overall quality of services offered. The manager will also analyze performance metrics, develop strategic plans to enhance customer satisfaction, and coordinate with other departments for seamless service delivery.
Roles and Responsibilities
● Responsible for the overall smooth operation of the Experience Centre (EC)
● Monitoring processes for Data Collection on footfalls/walk-ins and helping them understand the offerings and materials on display by taking EC tours from time to time.
● Coordinating with internal teams and ensuring high quality of hospitality is prevalent across the EC.
● Ensuring that the EC is presentable and well maintained at all the time by identifying the needs of revamping, renovation etc
Requirements -
● 2-7 years of experience in Similar roles
● Strong communication skills verbal and written
● Proactive attitude Organized and process-driven Action-oriented Great interpersonal skills Highly effective coordination skills
● Extremely high level of ownership Managed sample and inventory Knowledge ● Working knowledge of Microsoft Excel and spreadsheets.
● Knowledge of English & Hindi is Mandatory.
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