Senior Customer Support Engineer

8 hours ago

Chennai, India StitchFin Full time

About Us StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We're building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we're expanding our team to ensure every customer gets world-class assistance and rapid issue resolution. Role Overview As a Senior Customer Support Engineer, you'll be the bridge between our customers and our engineering team. You'll diagnose complex technical issues, lead root cause analyses, and ensure smooth customer integrations with our AI platform. This role requires strong technical troubleshooting, API familiarity, and an understanding of customer data workflows. Key Responsibilities Serve as the primary technical contact for enterprise customers, resolving escalated support cases. Troubleshoot API integrations, data ingestion issues, and voice AI performance within production environments. Collaborate with product, engineering, and QA teams to reproduce bugs and propose scalable solutions. Build and maintain scripts, knowledge base tools, and dashboards for monitoring key system performance metrics. Lead onboarding sessions and technical walkthroughs for new healthcare customers. Analyze recurring issues and design automation scripts or diagnostics to reduce response time. Qualifications 5+ years of experience in technical support, implementation engineering, or solutions engineering (SaaS or AI platforms preferred). Strong troubleshooting skills in RESTful APIs, JSON payloads, Python scripting, and SQL queries. Experience working within cloud environments (AWS, GCP, or Azure). Ability to diagnose pipeline issues using system logs and monitoring tools. Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users. Nice to Have Prior work with AI or NLP-based products. Familiarity with observability tools like Datadog, Sentry, or Grafana. Knowledge of HIPAA-compliant infrastructure design. Why Join Us You'll work with an innovative team redefining how healthcare systems operate. We value technical curiosity, cross-functional collaboration, and a shared passion for building reliable AI solutions that make a measurable difference in healthcare. What We Offer Opportunity to work on cutting-edge AI technology with real-world impact Competitive compensation and benefits package

  • Executive Customer Support

    2 weeks ago

    Chennai, India Athulya Senior Living Pvt Ltd Full time

    **QUALIFICATION**: - Bachelor’ Degree in relevant field **EXPERIENCE**: - 3+ years of experience(healthcare industry preferred) **SKILLS**: - Thorough knowledge of organization, its operations and services it offers - Exceptional interpersonal communication and relationship-building skills - Strong written and verbal communication skills - Good...

  • Customer Support- Voice Process

    1 week ago

    Chennai, Tamil Nadu, India Athulya Senior Care Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    At Athulya, we cherish diversity as our greatest asset. The unique backgrounds, experiences, and perspectives of our team members are the rhythms that drive our innovative approach. We are committed to an inclusive culture because it enables us to craft solutions that benefit all. Treating every candidate with equality and fairness is not just a policy; it's...

  • Senior Customer Support Engineer

    6 days ago

    Chennai, Tamil Nadu, India Kaleris Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions...

  • Associate Customer Support Engineer

    6 days ago

    Chennai, Tamil Nadu, India Lightcast Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    As an Associate Customer Support Engineer, you will be the first point of contact for customers of Lightcast. You will have a passion for working with customers, helping them to maximize the value they provide to learners and job seekers.On a typical day, Lightcast associate customer support engineers receive inbound support requests, establish a point of...

  • Customer Support Executive

    2 weeks ago

    Egmore, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Customer Support Executive** **Should have Good English communication skill** **Generating leads and Identifying buyers & suppliers (B2B).** **Negotiating and Renegotiating with customers and suppliers** **Any Degree** **Exp : 1 yr - 2 yrs** **Immediate Joining Preferred** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 -...

  • Customer Support Lead

    2 weeks ago

    Chennai, India Saaki Argus & Averil Consulting Full time

    Key Responsibilities: Lead, mentor, and develop a team of customer support executives to deliver outstanding technical support to business customers. Oversee and contribute to daily operations of the Customer Support desk (ticketing queue, chat, phone, email) and Help Centre to ensure timely resolution of customer issues on our platforms, aligned with...

  • Customer Support Engineer

    2 days ago

    Chennai, Tamil Nadu, India TeleCMI Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company DescriptionTeleCMI is a cutting-edge business phone system designed to simplify global enterprise communications. The platform provides advanced cloud contact center and hosted PBX solutions, offering features such as live monitoring and seamless CRM and helpdesk integration. With high voice clarity and low latency, TeleCMI ensures reliable and...

  • Associate Customer Support Engineer

    1 week ago

    Chennai, India Burning Glass Technologies Full time

    As an Associate Customer Support Engineer, you will be the first point of contact for customers of Lightcast. You will have a passion for working with customers, helping them to maximize the value they provide to learners and job seekers.On a typical day, Lightcast associate customer support engineers receive inbound support requests, establish a point of...

  • Senior Customer Support Engineer

    3 weeks ago

    Chennai, Pune, India Fivetran Full time

    Job Description Key Responsibilities: - Take end-to-end ownership of customer cases, including initial troubleshooting, root cause identification, escalation management, and resolution. - Provide troubleshooting support to customers and partners via multiple channels (web, email, phone, virtual meetings). - Collaborate with customers and internal...

  • Customer Support Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Saaki Argus And Averil Consulting Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Key Responsibilities:Lead, mentor, and develop a team of customer support executives to deliver outstanding technical support to business customers.Oversee and contribute to daily operations of the Customer Support desk (ticketing queue, chat, phone, email) and Help Centre to ensure timely resolution of customer issues on our platforms, aligned with customer...