Executive Customer Support

2 weeks ago

Chennai, India Athulya Senior Living Pvt Ltd Full time

**QUALIFICATION**:

- Bachelor’ Degree in relevant field

**EXPERIENCE**:

- 3+ years of experience(healthcare industry preferred)

**SKILLS**:

- Thorough knowledge of organization, its operations and services it offers
- Exceptional interpersonal communication and relationship-building skills
- Strong written and verbal communication skills
- Good listening and understanding skills
- Logical thinker & Problem solver
- Outstanding data management, analytical and reporting skills
- Advanced computer skills including CRM tools & softwares
- A business acumen partnered with attention to the human element
- Strategic thinker & excellent decision making skills
- Strong organizational & leadership skills

**ROLES**:

- Customer Experience leadership & decision making
- Department management & administration
- Customer Resource Management & Customer Service

**RESPONSIBILITIES**:

- Provide all directions for the execution of activities of the Customer service department
- Manage daily ticket volume by ensuring calls are answered and queries addressed
- Provide 24/7 support to callers and clients
- Ensure the follow up on the potential enquiries and conversations
- Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Identify and assess customers’ needs to achieve satisfaction
- Identify and implement the best CRM practices in the organization
- Co-ordinate with all service providers and partners
- Keep records of customer interactions, process customer accounts and file documents
- Organize the site visit to the potential enquiries/positive clients
- Support the emergency and on call services for back end and logistics support
- Formulating and revising customer support policies and promote their implementation.
- Implementing customer support processes to enhance customer satisfaction.
- Take the extra mile to engage customers

Contact Details

+91-XXXXXXXXXX

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Chennai - 600032, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 4 years (preferred)

**Speak with the employer**
+91
+91-XXXXXXXXXX

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