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CRM Associate Product Manager

2 months ago

Hyderabad, India NxtWave Full time
About Nxtwave:NxtWave is founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023,

NxtWave raised ₹275 crore led by Greater Pacific Capital, a leading international private equity firm . The startup is also backed by Orios Ventures, Better Capital, and marquee angels, including founders of some of India’s unicorns.NxtWave is one of

India’s fastest-growing Ed-Tech startups , revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their

educational background with its CCBP 4.0 programs.

As an

official partner for NSDC

under the Ministry of Skill Development & Entrepreneurship, Government of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Government of India, and Startup India, NxtWave has earned a reputation for excellence. The startup has received accolades such as

‘The Greatest Brand in Education’

in a research-based listing by URS Media, a leading international media house. NxtWave has also been honored with the

"Startup Spotlight Award 2023"

by T-Hub on its 8th Foundation Day.

Recently, NxtWave’s founders, Anupam Pedarla and Sashank Gujjula, were honored in the

2024 Forbes India 30 Under 30

for their exceptional contribution to transforming the tech education landscape in India.The edtech brand eliminates the entry barrier to learning tech skills by offering vernacular content and interactive learning. Learning in one’s mother tongue helps achieve higher comprehension, deeper attention, longer retention, and greater outcomes.

Presently, NxtWave has paid subscribers from

647+ districts

across India. In just 2.5 years, CCBP 4.0 learners have been hired by

1700+

companies , including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.

Know more about NxtWave:

LinkedIn page:

LinkNext wave of opportunities with 1700+ companies -

Link33M funding news -

LinkYoutube Channel -

LinkImpact Stores on LinkedIn -

LinkRead more about us in the news -

Economic Times

|

CNBC

|

Yourstory

|

VCCircle

Role OverviewWe are seeking a dynamic CRM Associate Product Manager (APM) to drive the planning and implementation of our CRM strategies. This role involves managing integrations, monitoring performance, optimizing data capture, and identifying opportunities for process improvement. The CRM APM will collaborate closely with the CRM Administrator and cross-functional teams to ensure the CRM system aligns with business objectives and enhances user experience.

Key ResponsibilitiesThe CRM Associate Product Manager (APM) at NxtWave plays a vital role in optimizing our CRM processes and ensuring that the system delivers value to the organization. Here is an expanded view of the key responsibilities this role entails:

Strategic Planning & ImplementationImplementation Planning:

Develop and execute plans for CRM implementations, ensuring alignment with business goals and customer needs.Performance Monitoring:

Monitor CRM system performance, identifying trends and areas for improvement to drive user adoption and satisfaction.Integration Management:

Collaborate with relevant teams to manage CRM integrations with other business tools and applications, ensuring seamless data flow and operational efficiency.Process Improvement:

Identify and prioritize opportunities for process improvement, leveraging CRM capabilities to enhance business operations.

Data Management & OptimizationData Capture Optimization:

Analyze and optimize data capture processes to ensure accurate and comprehensive customer information.Task Prioritization:

Prioritize tasks based on business needs and impact, ensuring efficient use of resources and alignment with strategic goals.Process Documentation:

Create and maintain detailed documentation of CRM processes, workflows, and system configurations.

Collaboration & CommunicationCross-Functional Collaboration:

Work closely with CRM Administrators, sales, marketing, and customer service teams to understand their needs and ensure CRM solutions meet their requirements.Stakeholder Engagement:

Engage with key stakeholders to gather feedback, align on priorities, and communicate CRM strategies and progress.User Training & Support:

Support training efforts to improve user adoption and proficiency, ensuring teams can effectively leverage CRM capabilities.

Continuous Improvement & InnovationIndustry Trends & Best Practices:

Stay informed about CRM best practices, industry trends, and emerging technologies to drive innovation and continuous improvement.User Experience Enhancement:

Identify opportunities to enhance the user experience, incorporating feedback and industry insights into CRM strategies.

Qualities We ValueAnalytical Thinker:

Demonstrate strong analytical skills, with the ability to interpret data and make data-driven decisions.Problem Solver:

Exhibit excellent problem-solving skills, with a proactive approach to identifying and addressing challenges.Collaborative:

Work effectively with cross-functional teams, fostering a collaborative and supportive work environment.Adaptable:

Thrive in a dynamic environment, adapting to changing priorities and embracing new challenges.Proactive:

Take initiative and demonstrate a proactive approach to identifying and addressing system improvements.Effective Communicator:

Communicate clearly and effectively, presenting information to both technical and non-technical stakeholders.Continuous Learner:

Stay up to date with the latest CRM trends and technologies, continuously improving your skills.

️ QualificationsEducational Background:

Preferably Bachelor’s degree in Business Administration, Information Technology, or a related field.Experience:

Preferably proven experience as a CRM Associate Product Manager or in a similar role.Technical Proficiency:

Strong understanding of CRM systems and data management principles.Interpersonal Skills:

Excellent communication and interpersonal skills.

⚒️ SkillsFoundational SkillsCRM Strategy:

Experience in developing and executing CRM strategies that align with business objectives.Data Analysis:

Proficiency in data analysis and interpretation, with the ability to make data-driven decisions.Project Management:

Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Technical SkillsCRM Tools:

Experience with CRM software platforms (e.g., Salesforce, Zoho, Microsoft Dynamics).Integration Management:

Familiarity with managing CRM integrations with other business tools and applications.Technical Support:

Ability to troubleshoot technical issues and provide user support.

Why Work with Us?Career Development:

Grow your career in a dynamic environment that offers opportunities for professional development and advancement.Innovative Environment:

Join a team that values innovation and encourages continuous improvement.Impactful Role:

Contribute to the success of our organization by ensuring our CRM system delivers value to our teams and customers.Collaborative Culture:

Be part of a supportive and collaborative team that values diversity and inclusion.

Additional InformationCompensation:

Competitive salary based on experience and qualifications.Work Location:

HyderabadWork Arrangement:

OfficeWork Schedule:

6 days a week.

Let's Build Something Amazing TogetherIf you're passionate about CRM systems and excited by the challenges of a dynamic work environment, we want to hear from you.