Customer Success Lead

Found in: Whatjobs IN C2 - 2 weeks ago

delhi, India Career Stone Consultant Full time
Permanent Remote Role- US Based Firm.
Budget upto 30LPA
b2b saas CSM Role.
We are looking for an experienced Customer Success Leader to scale our high-touch customer success organization. As our Customer Success Lead you will play a key role in driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the activation, engagement, success, retention, and growth of our customers. This role is focused on high-impact, high-value activities in all aspects of business development & retention, and overall client success for your India B2B market.
Key Responsibilities:  Enhancing customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities.  Driving successful programs from initial activation and onboarding to ongoing enablement, coaching and adoption across our B2B customer base, serving as the key CSM champion for customer success.  Leading a team of customer success managers. Hiring, training and mentoring as and when required based upon the capacity mapping.
 Driving daily outcomes through our customer success manager such as - responsiveness, customer onboarding & activation, client relationship management, cross selling and upselling initiatives and tracking overall churn risk for our B2B clients.  Drive process improvement and efficiency across the customer success organization by identifying bottlenecks and project managing the development and implementation of new and improved processes.  Work cross functionally with product and growth teams to bring new products, features & campaigns to our clients effectively.  Owning and actively nurturing crucial client relationships to ensure consistent high-quality value-added experiences and customer delight.  Strategizing and coping up with the transition or transformation of an organization's goals, processes or technologies
Core Competencies :-  Prior experience working at a B2B SaaS or online services company preferred with strong CSM expertise and proven retention and renewal rates.  Previous experience using CRM tools, ticketing software and other tech enablement preferred  Advanced knowledge of Microsoft Excel and Word  Passion for solving client challenges and commitment to client delight Proven ability to coach, mentor, and develop individual contributors Naturally curious, with excellent critical-thinking skills  At least 8 years of experience in customer success serving large customers

  • Customer Success Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    delhi, India ColorTokens Inc. Full time

    Title: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....

  • Customer Success Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    Delhi, India upGrad Campus Full time

    Role : Customer Success ManagerLocation: New DelhiAbout us:We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion...

  • Customer Success Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    Delhi, India upGrad Campus Full time

    Role : Customer Success Manager Location: New Delhi About us: We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a...

  • Customer Success Manager

    Found in: Appcast Linkedin IN C2 - 2 weeks ago

    Delhi, India upGrad Campus Full time

    Role : Customer Success ManagerLocation: New DelhiAbout us:We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion...

  • Customer Success Specialist

    Found in: Whatjobs IN C2 - 6 days ago

    delhi, India Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Customer Success Officer

    Found in: beBee jobs IN - 1 week ago

    Delhi NCR, India iimjobs Full time

    We are seeking a proactive and customer-focused individual to join our team as a Customer Success Officer. In this role, you will be responsible for engaging with our clients, understanding their needs, and ensuring they derive maximum value from our products/services. You will serve as the primary point of contact for our clients, advocating for their...

  • Customer Success Manager

    Found in: Talent IN 2A C2 - 2 weeks ago

    New Delhi, India upGrad Campus Full time

    Role : Customer Success ManagerLocation: New DelhiAbout us:We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion...

  • Customer Success Specialist

    Found in: Whatjobs IN C2 - 5 days ago

    Delhi, India Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Customer Success Manager

    Found in: Whatjobs IN C2 - 2 days ago

    Delhi, India Animaker Inc. Full time

    Animaker is looking for an energetic and ambitious Account Manager or Customer Success Manager .As a fast-paced startup with revolutionary, innovative solutions in the visual content creation space, we aim to create a difference and delight our customers. We have over 10 million users from 190+ countries; with 100’s being Fortune 500 companies like...

  • Customer Success Manager

    Found in: Whatjobs IN C2 - 6 days ago

    delhi, India HeadSpin Full time

    Who We AreHeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual andautomated app testing with a wide range of devices, including both...

  • Customer Success Specialist

    Found in: Whatjobs IN C2 - 6 days ago

    Delhi, India Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Customer Success Specialist

    Found in: Appcast Linkedin IN C2 - 7 days ago

    Delhi, India Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Customer Success Associate

    Found in: Whatjobs IN C2 - 6 days ago

    delhi, India Wisemonk Full time

    Job overview: Customer Success Associate - OperationsOur client is a top VC funded US company in realty tech industry looking an entry level Associate in our Customer Success function to execute tasks that are critical for the delivery of product and to help create Raving Fans among both our B2B and B2C customers.ResponsibilitiesCompose Special Offers: ...

  • Aimlay - Manager - Customer Success

    Found in: Talent IN 2A C2 - 10 hours ago

    New Delhi, India Aimlay Private Limited Full time

    Company Description: Aimlay Pvt Ltd is a leading educational counseling and placement company located in Rohini. We started by providing professional guidance to students and working professionals who wanted to continue their education. Over time, our reputation grew, and we expanded our services to help students gain admission to top universities and...

  • Senior Partner

    Found in: Whatjobs IN C2 - 1 week ago

    Delhi, India Lotus Interworks Full time

    Job Title: Senior Partner - Customer SuccessTimings- 7am to 4pm PST- US Timings (Subject to business need)Location: RemoteEmployment Type: Full-timeOverview:We are seeking a dynamic Senior Partner - Customer Success to join our team at Simplia. A leading digital ad agency. The ideal candidate will have a strong background in sales and support within the...

  • Area Manager

    Found in: Whatjobs IN C2 - 5 days ago

    Delhi, India LEAD School Full time

    Opened locations in Gujrat are : Morbi Rajkot VadodaraJOB DESCRIPTIONGrowth marketing is a function of the expansion team at Leadership Boulevard. This role is responsible for developing and executing data-driven marketing strategies that accelerate customer acquisition, engagement, to fuel revenue growth. This role plays a pivotal role in enabling the...

  • Area Manager

    Found in: Whatjobs IN C2 - 1 week ago

    Delhi, India LEAD School Full time

    Opened locations in Gujrat are :---Morbi---Rajkot---VadodaraJOB DESCRIPTIONGrowth marketing is a function of the expansion team at Leadership Boulevard. This role is responsible for developing and executing data-driven marketing strategies that accelerate customer acquisition, engagement, to fuel revenue growth. This role plays a pivotal role in enabling the...

  • Customer Success Specialist

    Found in: Talent IN 2A C2 - 7 days ago

    New Delhi, India Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Customer Success Engineer

    Found in: Whatjobs IN C2 - 1 week ago

    Delhi, India Zenduty Full time

    Absolute Must-Have Qualifications for this role :Demonstrable recent expertise in Python/Ruby/Go/Node/C/Java. Experience in any web frameworks will be a plus(at least 2 years of recent work-experience or university projects)B.Tech or B.E in Computer Science and EngineeringImpeccable written and verbal communication skillsQualifications:1 to 2 years of...

  • Customer Success Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    delhi, India Hatica Full time

    About HaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams.Job...