Customer Success Specialist
3 weeks ago
At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
As a member of Forrester’s Customer Success organization, the Customer Success Specialist delivers value to our largest clients by supporting the customer journey toward achieving maximum client satisfaction and account service efficiency.
Job Description:
- Handle the routing and fulfillment of cases for assigned clients including research requests, analyst inquiry, guidance sessions, briefings, and troubleshooting basic website support.
- Provide support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized.
- Operate fluently across multiple internal systems and processes to deliver the most important information in an organized, focused, and clear way to clients and internal stakeholders.
- Collaborate closely with other specialists, account team, and analysts to provide clients with timely responses to questions and meet defined service-level objectives (SLOs).
- Identify relevant Forrester research for client research requests. Work with clients in clarifying research requests to identify the most appropriate published content to support a business problem.
- Develop expertise across Forrester’s offerings. Understand analyst coverage areas/research content to effectively align client questions with the most relevant analyst.
- Track all requests and correspondence in Forrester’s CRM database.
Job Requirements:
- One to three years’ professional work experience focused on customer service.
- History of providing high-quality customer service and troubleshooting to internal or external clients.
- Background in the Salesforce CRM and/or other CRM systems.
- Success in:
- Prioritizing and managing multiple projects and meeting deadlines.
- Achieving results in a collaborative, fast-paced environment.
- Working in a high-energy, fast-paced environment and collaborating with other functions to achieve results as a high-performing, interdependent team.
- Navigating business processes.
- Demonstrating a high degree of organization and proficiency in leveraging internal systems.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
Explore #ForresterLife on:
Glassdoor
Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to
Data Protection
The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.
By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.
-
Customer Success Specialist, Life Science
2 weeks ago
delhi, India JoVE Full timeJoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students worldwide use JoVE for their research, teaching, and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such...
-
Customer Success Specialist
4 hours ago
delhi, India Saffron Tech Pvt Ltd Full timeLocation: Saket, DelhiExperience: 1-3yrsSalary Budget- 4Lpa- 5.5LpaExperience looking for SAAS & B2B Industry onlyKey Responsibilities for Customer Success:Develop a deep understanding of each client's business objectives, challenges, and key success metrics.Serve as the primary point of contact for client inquiries, escalations, and strategic...
-
Delhi, Delhi, India Forrester Full timeAt Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each...
-
Customer Success Executive
4 weeks ago
Delhi, Delhi, India LeadSquared Full timeCustomer Success About LeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. It’s used by over 1000 businesses across 30 countries in Education,...
-
Customer Success Specialist
23 hours ago
delhi, India Attero Recycling Pvt Ltd Full timeWe are seeking a Customer Relations AM to oversee the complete cycle of sourcing, ensuring seamless collection of e-waste from suppliers, processing invoices, and facilitating payments post-contract signing. You will collaborate with various departments including sourcing, logistics, finance, and production to guarantee client satisfaction. Building and...
-
Lead - Customer Success
6 days ago
delhi, India Freshworks Full timeJob DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management:Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...
-
Customer Success Executive
4 days ago
Delhi, India Hopcharge Full timeJob description Job Title : Customer Success Executive Experience : 1years Location : Gurgaon, Haryana Key Skills : 1) Customer Experience Executive. 2) B2C 3) Customer Retention. 4) Customer Success. 5) Renewals. The job description of a Customer Experience Manager typically involves overseeing and enhancing the overall experience that customers have with a...
-
Customer Success Manager
4 weeks ago
delhi, India ColorTokens Inc. Full timeTitle: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....
-
Customs Specialist
6 days ago
Delhi, India CoSage Advisors Full timeCompany DescriptionCoSage Advisors is a professional and progressive Chartered Accountancy firm . The firm is known for its transparency, ethics, and cross-functional experience. CoSage Advisors offers distinctive tax and regulatory services to both national and international clients, taking responsibility for each assignment from beginning to end.Role...
-
Customer Success Manager
4 weeks ago
Delhi, India upGrad Campus Full timeRole : Customer Success ManagerLocation: New DelhiAbout us:We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion...
-
Customs Specialist
6 days ago
delhi, India CoSage Advisors Full timeCompany DescriptionCoSage Advisors is a professional and progressive Chartered Accountancy firm . The firm is known for its transparency, ethics, and cross-functional experience. CoSage Advisors offers distinctive tax and regulatory services to both national and international clients, taking responsibility for each assignment from beginning to end.Role...
-
Customer Success Manager
4 weeks ago
Delhi, India upGrad Campus Full timeRole : Customer Success ManagerLocation: New DelhiAbout us:We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion...
-
Customer Success Manager
4 weeks ago
Delhi, India upGrad Campus Full timeRole : Customer Success Manager Location: New Delhi About us: We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a...
-
Delhi, India Saffron Tech Pvt Ltd Full timeLocation: Saket, DelhiExperience: 1-3yrsSalary Budget- 4Lpa- 5.5LpaExperience looking for SAAS & B2B Industry onlyKey Responsibilities for Customer Success:- Develop a deep understanding of each client's business objectives, challenges, and key success metrics.- Serve as the primary point of contact for client inquiries, escalations, and strategic...
-
Business Intelligence Manager
7 days ago
Delhi, India ScS - Sofa Carpet Specialist Full timeDepartment IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business ReportingWhat does the role involve?Who are we looking for?What’s in it for you?About ScS – Sofa Carpet SpecialistWe are one of the UK’s leading sofa and carpet specialists, and you can find...
-
Customer Success Manager
6 days ago
delhi, India Epiq Full timeSummaryThe Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...
-
Customer Support Specialist
3 weeks ago
Delhi, India HDJ & Associates, Inc. Full timeJob DescriptionOur client is seeking a full time (8AM-4PM) Customer Support Specialist/Trianer that is patient, professional, detail oriented, an excellent communicator, and has a genuine desire to help clients be successful. This position will manage help desk tickets and train clients (phone and zoom). All candidates must have taught or is currently...
-
Customer Success Executive
4 weeks ago
Delhi, India Bz Consultant Full timeJob Title : Customer Success Executive Vacancies : 10 Location : Gurgaon Working : Work from office Industry : Healthcare Salary Range: 350000.00-450000.00 Exp Required : 0 - 3 Years Age Limit : 20-30 Years Minimum Education : Graduation Primary Language : English Previous Industry Experience : Healthcare **Responsibilities**: 1) Help with...
-
Customer Success Executive
4 weeks ago
Delhi, India Beechi Vidya Kendra Full timeFull Time- Delhi, Work From Home- Posted 1 hour agoPlease find the JD for Customer Success Executive. The requirement is for 1 position on permanent role in Delhi. The Company Customer Success Executive team helps customers successfully adopt and leverage Company products and services. CS Executive contributes significantly to the Company operations...
-
Customer Success Engineer
3 weeks ago
Delhi, India Zenduty Full timeAbsolute Must-Have Qualifications for this role :Demonstrable recent expertise in Python/Ruby/Go/Node/C/Java. Experience in any web frameworks will be a plus(at least 2 years of recent work-experience or university projects)B.Tech or B.E in Computer Science and EngineeringImpeccable written and verbal communication skillsQualifications:1 to 2 years of...
