Customer Success Associate

3 weeks ago


delhi, India Wisemonk Full time
Job overview: Customer Success Associate - Operations
Our client is a top VC funded US company in realty tech industry looking an entry level Associate in our Customer Success function to execute tasks that are critical for the delivery of product and to help create Raving Fans among both our B2B and B2C customers.
Responsibilities
Compose Special Offers: Create compelling special offers for local vendors, including titles and descriptions. Utilize proprietary tool to input offers into a resident engagement mobile app.
Compose Events: Craft event titles and descriptions for upcoming events. Input event details into the mobile app using a proprietary tool. Select suitable images and ensure correct dimensions.
Create Flyers: Develop eye-catching promotional flyers for events hosted at apartments, using event data from mobile app. Choose appropriate imagery and distribute flyers to clients via email.
Match Data : Associate residents with Google reviews cross-referencing names and email addresses.
Update Contact Info: Maintain accurate customer contact information across multiple systems.
Approval: Review and approve/reject user suggested resident groups in accordance with guidelines.
Customer Correspondence: Interact with customers promptly and professionally, updating customer records based on communications.
REQUIREMENTS
Proficiency in using Gmail for communication and organization
Familiarity with Canva for designing promotional materials
Previous experience in customer success roles
Strong English language writing skills with a keen eye for detail
Marketing experience is advantageous
Highly organized and detail-oriented individual
Maintain a positive, empathetic, and professional attitude toward customers at all times
Self-starter
Bachelor degree
Nice to have: Experience with Hubspot for customer relationship management
Work timings: 2PM to 11PM IST (4 hour overlap with EST)
LOCATION: Remote

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