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Customer Success Intern
3 months ago
OpeninApp
Almost all your favourite creators on Instagram share links to their latest YouTube videos or YouTube channels in their bio or stories. But whenever you tap on those links, you get redirected to the YouTube website instead of the YouTube app. And here you can’t watch the video in full screen nor can you like it, comment on it or subscribe to the channel.
Ever wondered why it is so?
That’s because Instagram has something called a Built-In-Browser that opens up instead of opening the app you wanted to open. Which is not cool at all….And this is not just so for IG but for all your favourite social media apps eg. YouTube, LinkedIn, Twitter, Snapchat, Telegram, Quora etc.
So we fixed this problem of sub-optimal user experiences by building a tool that ensures all social media links open in the apps they should. It’s called OpeninApp. And it is already been loved by over 1.9 Million influencers & brands including the likes of Bhuvan Bam, Flying Beat, Anubhav Dubey (Chai Sutta Bar), Ritesh Agarwal (OYO), Riva Arora, Boat, Mamaearth etc.
To understand more about the why behind what we're up to, check out the top-secret link below
Summary:
The Client/Customer Success Intern will play a crucial role in ensuring our customers achieve their desired outcomes and experience the full value of our services. This role requires a strong emphasis on outreach and cold calling to engage with clients/customers, understand their needs, and drive successful adoption and utilization of our products.
Key Responsibilities:
1. Client Onboarding:
- Guide new clients through the onboarding process to ensure a smooth transition and setup.
- Conduct welcome calls and product training sessions.
2. Client Engagement:
- Proactively reach out to clients through cold calling, emails, and other communication channels to build strong relationships.
- Regularly check in with clients to understand their needs, gather feedback, and identify opportunities for improvement.
3. Account Management:
- Serve as the primary point of contact for assigned clients, providing exceptional support and addressing any issues or concerns promptly.
- Develop and maintain a deep understanding of each client's business goals and objectives.
4. Upselling and Cross-Selling:
- Identify opportunities to upsell or cross-sell additional products or services that align with clients' needs.
- Present and demonstrate the value of new features and upgrades to clients.
5. Renewals and Retention:
- Monitor client satisfaction and proactively address any risks of churn.
- Work towards achieving high renewal rates by ensuring clients realize the full value of our offerings.
6. Performance Metrics:
- Track and report on key performance indicators (KPIs) related to client success, outreach efforts, and overall client satisfaction.
- Use data and insights to continuously improve the client success process.
7. Collaboration:
- Collaborate with sales, marketing, and product teams to ensure a cohesive client experience.
- Share client feedback and insights with internal teams to drive product improvements and innovation.
Why work with us?
We understand and respect the entrepreneurial spirit inside you which means you get absolute freedom to be your own boss.
What's the company Culture like?
Extremely passionate. We’re only looking for people who want to prove to the world how gifted they are or who really really want to truly democratize access to capital.This is not a job, it’s a mission.
Contact
Got more questions, feel free to write to us at
