Customer Success Manager
2 months ago
About the company
ToolJet is a popular open-source ( ) low-code platform for building and deploying custom internal tools. We are a team of 50 members working from different regions of India.
We've raised funding from investors like Microsoft’s M12, Nexus Venture Partners, January Capital & Ratio Ventures.
Job Responsibilities:
- You will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes post-sales customer journey (Onboarding → Adoption → Retention → Advocacy).
- You will be responsible for customer relationships with our Global Enterprise Customers and customer retention along with other areas which fall under the global customer success portfolio.
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximise retention and growth, and communicate learnings.
- Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyse trends to identify areas of improvement.
- Proactively identify opportunities for expansion and contact customers for up-sell/cross-sell.
Requirements:
- At least 2 years of work experience in a customer-facing role such as Customer Success, Account Management, Sales etc.
- Experience working in B2B SaaS with customers.
- Excellent written and verbal business communication skills.
- Comfortable to work in the US timings
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