Desktop Support Engineer

2 weeks ago

bangalore, India Iron Systems Full time

Responsibilities:

Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues. Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF. Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler. Asset management and tracking using ServiceNow (SNOW) for accurate inventory control. Provide timely resolutions for hardware and software issues, ensuring user satisfaction. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers. Refer to internal knowledge bases or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Handle VIP users request wherever necessary and resolve the issues on priority. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of KB Articles Maintain good relationships with clients. Technical Experience: Experience level: 6 – 8 years of Technical experience in Windows and Mac Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices, and other tech products Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Familiarity with ITSM tools like ServiceNow, JIRA for ticket management. Professional Attributes: Excellent customer service skills and the ability to communicate effectively with non-technical users. Self-starter with the ability to work independently and efficiently. Physical ability to manage IT equipment installations and movements. Adaptable and flexible to meet varying work schedules and environments.

  • Desktop Support Engineer

    2 months ago

    bangalore, India @ Six Sigma Full time

    Job Details Organisation Name Tata Consultancy Services About Organisation CMM Level 5 Company Requirement Type Permanent Job Title Desktop Support Engineer Job Level Middle Management Job Description No. of Openings 3 Job Domain ITIS Experience - Minimum - Maximum Support Engineer Expected Date Of Joining 2023-11-16 Joining Time 15 Days Salary...

  • Desktop Support Engineer

    2 weeks ago

    bangalore, India @ Six Sigma Full time

    Job Details Organisation Name Tata Consultancy Services About Organisation CMM Level 5 Company Requirement Type Permanent Job Title Desktop Support Engineer Job Level Middle Management Job Description No. of Openings 3 Job Domain ITIS Experience - Minimum - Maximum Support Engineer Expected Date Of Joining 2023-11-16 Joining Time 15 Days Salary...

  • Desktop Support Engineer

    2 weeks ago

    bangalore, India Computacenter Full time

    Dear Applicant,Greetings from Computacenter!We at Computacenter have few opportunities for Desktop Support Engineer interested candidates please send your updated resume to Pavan ( )Below are the details for the above opportunity.Experience: 1 to 3 yearsLocation: Bangalore (Work from Office)Notice Period: Immediate - 30 days.Skills required: Desktop...

  • Desktop Support Engineer

    4 weeks ago

    bangalore, India Computacenter Full time

    Dear Applicant, Greetings from Computacenter! We at Computacenter have few opportunities for Desktop Support Engineer interested candidates please send your updated resume to Pavan ( ) Below are the details for the above opportunity. Experience: 1 to 3 years Location: Bangalore (Work from Office) Notice Period: Immediate - 30 days. Skills required: Desktop...

  • Desktop Support Engineer

    4 weeks ago

    bangalore, India Maneva Consulting Pvt. Ltd Full time

    Greetings From Maneva!   Job Description   Job Title -  Desktop Support Engineer   Location - Bangalore   Experience - 1 - 5 Years   Job Requirements: Troubleshooting & fixing desktop / laptop OS, e-mail client• Creating OS images to reduce the OS deployment time. Mentoring L1...

  • Desktop Support Engineer

    2 months ago

    Bangalore, India QUESS Full time

    Job Title : Desktop Support EngineerExperience : 1-4 yearsSkills :- Proficient in PC hardware troubleshooting and maintenance.- Strong understanding of networking concepts.- Experience with ServiceNow tools for incident management and ticketing.- Familiarity with the ITIL platform for IT service management.Job Description :- We are seeking a Desktop Support...

  • L1 Desktop Support Engineer

    2 weeks ago

    bangalore, India Excis Compliance ltd Full time

    The Band 1 – Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...

  • Desktop Support Engineer

    2 weeks ago

    bangalore, India Excis Compliance ltd Full time

    TheBand 1 Desktop Technician will provide day to day localremotedesktop support receive inbound calls answer questions troubleshootand document steps performed to resolve challenges with hardwaresoftware and application issues in a ticketing system. Thecandidate will also need to facilitate customer resolution forcalls and engage their supervisors and...

  • Desktop Support Engineer

    4 weeks ago

    Bangalore, India Conquest Technology Solutions Pvt Ltd Full time

    About the Role : We are seeking a highly motivated and customer-focused Desktop Support Technician to join our IT team. You will play a vital role in providing technical support to our end-users, ensuring their desktops, laptops, and mobile devices function efficiently and securely.Responsibilities :- Troubleshoot and resolve hardware and software issues...

  • Desktop Support Engineer

    2 weeks ago

    Bangalore, Karnataka, India Conquest Technology Solutions Pvt Ltd Full time

    About the Role :We are seeking a highly motivated and customer-focused Desktop Support Technician to join our IT team.You will play a vital role in providing technical support to our end-users, ensuring their desktops, laptops, and mobile devices function efficiently and securely.Responsibilities :- Troubleshoot and resolve hardware and software issues...

  • Desktop Support Engineer

    4 weeks ago

    Bangalore, Karnataka, India Conquest Technology Solutions Pvt Ltd Full time

    About the Role :We are seeking a highly motivated and customer-focused Desktop Support Technician to join our IT team.You will play a vital role in providing technical support to our end-users, ensuring their desktops, laptops, and mobile devices function efficiently and securely.Responsibilities :- Troubleshoot and resolve hardware and software issues...

  • Desktop Support Engineer

    2 weeks ago

    Bangalore, India Conquest Technology Solutions Pvt Ltd Full time

    About the Role : We are seeking a highly motivated and customer-focused Desktop Support Technician to join our IT team. You will play a vital role in providing technical support to our end-users, ensuring their desktops, laptops, and mobile devices function efficiently and securely.Responsibilities :- Troubleshoot and resolve hardware and software issues...

  • Desktop Support Specialist

    2 weeks ago

    bangalore, India Marlabs Software Pvt Ltd Full time

    Marlabs is seeking a highly skilled Desktop Support Specialist to join our dynamic IT team. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support for our desktop systems, software, hardware, and peripherals. You will work closely with end-users to resolve technical issues, perform system upgrades and...

  • Desktop Support Engineer

    1 month ago

    bangalore, India Preqin Full time

    As an IT specialist, you will provide a comprehensive support encompassing troubleshooting, task automation, and user account management across Active Directory and Office365. Your responsibilities extend to leading incident management, maintaining the Asset Register, and bolstering device security through tools like Intune and Jamf. You will also oversee...

  • Desktop Support Manager

    4 weeks ago

    bangalore, India Black Box Full time

    Location : Manyata Tech Park, Hebbal, Bangalore Timings : 6.00 PM to 3.00 AM IST/ 2.00 PM to 11.00 PM IST ***Immediate Joiners Only*** Summary Provide direct leadership of the Global Desktop Support teams to assure end user ticket management, timely ticket resolution and laptop/desktop pre-deployment and delivery oversight and support including...

  • Senior Desktop Engineer

    2 months ago

    bangalore, India Focus Edumatics Pvt Ltd Full time

    Roles & Responsibilities: Advanced Desktop Support: Provide expert-level technical assistance and support for desktop systems, applications, and advanced user issues. Hardware Management: Lead in troubleshooting, repairing, and optimizing hardware issues in desktop computers and peripherals, including high-level challenges. Software Management: Oversee...

  • Desktop Support Specialist

    2 weeks ago

    bangalore, India Marlabs Software Pvt Ltd Full time

    Marlabs is seeking a highly skilled Desktop Support Specialist to join our dynamic IT team. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support for our desktop systems, software, hardware, and peripherals. You will work closely with end-users to resolve technical issues, perform system upgrades and...

  • Desktop Support Specialist

    4 weeks ago

    bangalore, India Tranzeal Incorporated Full time

    Job Title: Desktop Support Specialist IILocation:Bangalore, KAThis role involves providing IT procurement, configuration, and support services for PC/Mac platforms, video conferencing, phone systems, and more.Responsibilities:Procure, configure, and support IT hardware/software.Assist with basic IT infrastructure tasks under guidance.Follow SOPs, escalate...

  • Desktop Support Ticket

    1 month ago

    bangalore, India Wipro Full time

    Hi Linkies,Experience-2 to 4 YearsLocation-BangaloreSkills: Desktop Support, GDS tool and Ticketing experienceResponsibilities :• Provide comprehensive technical support to Deem's strategic customers and partners, addressing technical platform issues through electronic and telephonic channels.• Efficiently triage, log, and monitor problems until...

  • Desktop Support Ticket

    2 weeks ago

    bangalore, India Wipro Full time

    Hi Linkies,Experience-2 to 4 YearsLocation-BangaloreSkills: Desktop Support, GDS tool and Ticketing experienceResponsibilities :• Provide comprehensive technical support to Deem's strategic customers and partners, addressing technical platform issues through electronic and telephonic channels.• Efficiently triage, log, and monitor problems until...