Customer Success Manager

2 days ago

Pune, India WeCP | We Create Problems Full time

Job Title:
Customer Success Manager (Immediate Joiner)

Full Time , On Site , Pune

About the Role:

We are looking for a proactive and customer-focused
Customer Success Manager
to join our team immediately. In this role, you will lead onboarding for new customers, ensure smooth product adoption, and build lasting relationships that drive engagement, retention, and growth.

Key Responsibilities:

  • Lead
    customer onboarding and training
    , ensuring seamless product setup and adoption.
  • Drive
    product adoption and engagement
    by monitoring usage, sharing best practices, and removing barriers.
  • Build and maintain
    strong customer relationships
    , conducting regular check-ins and sharing updates.
  • Collect and analyze
    customer feedback
    , collaborating with product teams to prioritize improvements.
  • Identify opportunities for
    upselling, cross-selling, and renewals
    , aligning with customer goals.
  • Manage
    customer escalations
    in collaboration with support, engineering, and product teams.
  • Use
    data and success metrics
    (NPS, CSAT, CES) to track health, reduce churn, and improve retention.
  • Advocate for customers internally to ensure their needs are addressed.
  • Provide guidance on
    INFOSEC and compliance
    requirements, especially for regulated industries.
  • Maintain accurate
    documentation and reporting
    in CRM systems.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Prior experience in
    Customer Success, Account Management, or Onboarding
    .
  • Strong communication, relationship management, and problem-solving skills.
  • Ability to interpret data and drive
    data-based decisions
    .
  • Familiarity with
    CRM and customer support tools
    .
  • Knowledge of
    INFOSEC and compliance regulations
    is an advantage.

Why Join Us:

  • Be part of a team that values customer success and collaboration.
  • Opportunity to grow professionally and make a meaningful impact on customers' journeys.
  • Dynamic, supportive work culture.


Application Process:

We are hiring
immediately
. If you are available to join right away, please send your resume to

  • with the subject line
    "Application – Customer Success Manager"
    .

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India iMocha Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About iMochaiMocha Skills Intelligence Cloud is One unified platform that delivers "Skills-first" for Talent Acquisition (FTE & Contingent) and Talent Management for Upskilling, Reskilling, and Internal Mobility – any job role, any industry and at scale.We help enterprises make intelligent talent decisions and build strong teams, from hire to retire....

  • Customer Success Manager

    2 days ago

    Pune, India iMocha Full time

    About iMocha iMocha Skills Intelligence Cloud is One unified platform that delivers "Skills-first" for Talent Acquisition (FTE & Contingent) and Talent Management for Upskilling, Reskilling, and Internal Mobility – any job role, any industry and at scale. We help enterprises make intelligent talent decisions and build strong teams, from hire to retire....

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India WeCP | We Create Problems Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title:Customer Success Manager (Immediate Joiner)Full Time , On Site , PuneAbout the Role:We are looking for a proactive and customer-focusedCustomer Success Managerto join our team immediately. In this role, you will lead onboarding for new customers, ensure smooth product adoption, and build lasting relationships that drive engagement, retention, and...

  • Customer Success Manager

    1 week ago

    Pune, Maharashtra, India Aparajita Consultancy Services Full time

    About the Role:We are seeking a highly motivated and strategic Customer Success Manager with 5-6 years of experience, and a strong business background, preferably with an MBA.The ideal candidate will be a customer champion, responsible for building and nurturing strong, long-term relationships with our key clients in Pune.You will be the primary point of...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Opus Technologies Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Role OverviewWe are seeking a seasoned Customer Success Manager to lead strategic client relationships, drive adoption of Optimus solutions, and ensure long-term customer satisfaction and retention. The ideal candidate brings deep experience in enterprise SaaS, fintech, or financial services, thrives in a fast-paced, data-driven environment, and excels at...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Gruve Full time US$ 90,000 - US$ 1,20,000 per year

    About GruveGruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more...

  • Customer Success Manager

    5 days ago

    Pune, Maharashtra, India 3D Engineering Automation LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSince its inception in 1999, 3D Engineering has served over 800 companies across various manufacturing domains. As the leading Solutions Partner for Siemens Industry Software in India and a National Channel Partner for ANSYS, we also distribute EOS Additive Manufacturing solutions and provide CAE Services globally. In addition, 3D...

  • Customer Success Manager

    2 days ago

    Pune, India 3D Engineering Automation LLP Full time

    Company Description Since its inception in 1999, 3D Engineering has served over 800 companies across various manufacturing domains. As the leading Solutions Partner for Siemens Industry Software in India and a National Channel Partner for ANSYS, we also distribute EOS Additive Manufacturing solutions and provide CAE Services globally. In addition, 3D...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Truein Full time

    Job Title: Customer Success Manager Location: Baner, Pune About Us: Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India KPOINT Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    ResponsibilitiesCustomer Strategy & EngagementAct as a trusted advisor and strategic partner for enterprise accounts.Own account strategy—aligning customer goals with KPOINT's video intelligence solutions.Build executive relationships, run governance reviews, and drive long-term value creation.Solutioning & Business ImpactMap customer problems to scalable...