Customer Success Manager

3 weeks ago

Pune, India WeCP | We Create Problems Full time

Job Title:
Customer Success Manager (Immediate Joiner)

Full Time , On Site , Pune

About the Role:

We are looking for a proactive and customer-focused
Customer Success Manager
to join our team immediately. In this role, you will lead onboarding for new customers, ensure smooth product adoption, and build lasting relationships that drive engagement, retention, and growth.

Key Responsibilities:

  • Lead
    customer onboarding and training
    , ensuring seamless product setup and adoption.
  • Drive
    product adoption and engagement
    by monitoring usage, sharing best practices, and removing barriers.
  • Build and maintain
    strong customer relationships
    , conducting regular check-ins and sharing updates.
  • Collect and analyze
    customer feedback
    , collaborating with product teams to prioritize improvements.
  • Identify opportunities for
    upselling, cross-selling, and renewals
    , aligning with customer goals.
  • Manage
    customer escalations
    in collaboration with support, engineering, and product teams.
  • Use
    data and success metrics
    (NPS, CSAT, CES) to track health, reduce churn, and improve retention.
  • Advocate for customers internally to ensure their needs are addressed.
  • Provide guidance on
    INFOSEC and compliance
    requirements, especially for regulated industries.
  • Maintain accurate
    documentation and reporting
    in CRM systems.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Prior experience in
    Customer Success, Account Management, or Onboarding
    .
  • Strong communication, relationship management, and problem-solving skills.
  • Ability to interpret data and drive
    data-based decisions
    .
  • Familiarity with
    CRM and customer support tools
    .
  • Knowledge of
    INFOSEC and compliance regulations
    is an advantage.

Why Join Us:

  • Be part of a team that values customer success and collaboration.
  • Opportunity to grow professionally and make a meaningful impact on customers' journeys.
  • Dynamic, supportive work culture.


Application Process:

We are hiring
immediately
. If you are available to join right away, please send your resume to

  • with the subject line
    "Application – Customer Success Manager"
    .

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