Operation Manager-Trust

4 weeks ago

Hyderabad, India Wipro Full time
Role : Operations Manager Expected Grade : C1
Place of Work : India / Hyderabad
DEPARTMENTAL OVERVIEW :
Payments Risk is responsible to ensure all transactions placed using Google ' s payment platform is safe for end users and merchants . We review these transactions and analyze various signals on an account to detect and prevent fraud . Our motto is to make the internet safe for everyone
MAIN DUTIES / RESPONSIBILITIES OF THEROLE :
Manages a team of up to 300 + plus headcount consisting of Deputy Managers, Asst Managers, Team Leads,, MIS, Trainers and QAs .
Bring industry best practices and ideas from Fraud and Risk management and prevention background
Actively participate in quality deep dives and come up meaningful analysis and insights
Monitor Site performance against key business metrics like Productivity, Accuracy, Project Baseline Targets, Quality Score ,QC Accuracy, and Staff Utilization
Take initiatives every quarter to improve quality or efficiency
Solve complex business problems and puts plans in place to mitigate negative service trends through identifying and eliminating barriers to productivity and quality .
Accountable to provide timely and efficient service to clients; review the operations and take proactive measure to avoid escalations, ensure the team understands how to leverage resources to address issues, and delegate workload across the leadership team .
Closely work with teams on ground to drive common goal and ensure achievement
Coach and develop deputy Managers, supervisors, and managers on career paths for internal promotion and job enrichment opportunities
Identify system and process improvement opportunities which will directly improve our quality or production SLAs
Implement communications strategy across the site. Participate in regular town halls and skip sessions.
Participates in recruitment and selection. Closely work with MIS and WFM to ensure optimum staffing and availability of resources on the production floor
Manages performance and behavior of direct reports through effective1 : 1 meetings, coaching and mentoring
Actively initiate, drive and participate in the network - wide strategic planning of quality initiatives, process change initiatives, Lean / Kaizen activities, etc .
Ensure all DRs and associates have a clear understanding of the performance bar and criteria used to differentiate performance
Demonstrates excellent time - management skills and the ability to work independently while using departmental resources, policies, and procedures .
Manage the career growth and development of the process leadership team by helping team undertake stretch goals, honing their leadership and management skills, and driving focus on company ' s Leadership Principles Build a talent pipeline for all roles
REQUIRED SKILLS
Global presence and track record of delivery and seamless of work/ insights across multiple sites
Experience of delivery of Fraud Risk Operations or similar services at Google or comparable companies with strong track-record of achieving performance targets and/or improving performances in other contracts
Demonstrated ability to provide a centralized handling processes in Fraud Ops
Strength and experience of the Knowledge management team
Multilingual capability (optional)
Ability to hire, ramp up quickly (lead times) & retain (attrition) product specialist for all projects
Ability to proactively suggest solutions and to continuously improve Process and process functionalities and strategize to meet and enhance Customer Mapping product user experience
Ability to run the sustain Process requirements with minimal interference from Google
Alignment with Google’s company culture: comfort with ambiguity, bias to action and collaborative, innovative culture
Proven success in project management and execution, multi-tasking and delegating
Ability to groom and lead Trainers for future projects and client facing roles
High level of comfort with numbers and data analytics
Ability to work effectively cross-functionally with proven track record of margin improvement and cost efficient results
Ability to comprehensively communicate with internal customers, colleagues and superiors, both face to face and via telephone
Self-driven and precise work approach
Highly self-motivated to achieve high standards in Productivity, Quality and Cost Efficiency
Integrity and desire to comply with all legal and moral standards
Service oriented and customer focused
Ability to prioritize tasks appropriately and recognize when issues need escalation ● Team management & Performance Management skills.
Presentation, Leadership, Management, Planning, Negotiating, Communication, Time Management
Problem Solving, Decision Making, Mentoring
10+ year of experience – 100% of the profiles

  • Strategic Operations Leader

    2 weeks ago

    Hyderabad, Telangana, India Credence HR Services Full time

    Job OverviewCredence HR Services seeks an accomplished Strategic Operations Leader to spearhead our Global Trust and Safety efforts.This is a dynamic role requiring exceptional leadership skills, expertise in operations management, and a deep understanding of the Trust and Safety industry.

  • Senior director

    3 weeks ago

    Hyderabad, India Credence HR Services Full time

    Greetings from Credence HR Services !!We are hiring a Sr. Director of Trust & Safety for one of our MNC Client.Key Responsibilities:Develop and execute strategic plans to manage and scale Trust & Safety operations globally, ensuring alignment with organizational goals.Drive operational excellence and ensure a safe, secure, and inclusive environment for all...

  • Senior Director

    3 weeks ago

    Hyderabad, India Credence HR Services Full time

    Greetings from Credence HR Services !!We are hiring a Sr. Director of Trust & Safety for one of our MNC Client.Key Responsibilities:Develop and execute strategic plans to manage and scale Trust & Safety operations globally, ensuring alignment with organizational goals.Drive operational excellence and ensure a safe, secure, and inclusive environment for all...

  • Senior Director

    3 weeks ago

    Hyderabad, India Credence HR Services Full time

    Greetings from Credence HR Services !! We are hiring a Sr. Director of Trust & Safety for one of our MNC Client. Key Responsibilities: Develop and execute strategic plans to manage and scale Trust & Safety operations globally, ensuring alignment with organizational goals. Drive operational excellence and ensure a safe, secure, and inclusive environment for...

  • Senior Director

    3 weeks ago

    Hyderabad, India Credence HR Services Full time

    Greetings from Credence HR Services !!We are hiring a Sr. Director of Trust & Safety for one of our MNC Client.Key Responsibilities:Develop and execute strategic plans to manage and scale Trust & Safety operations globally, ensuring alignment with organizational goals.Drive operational excellence and ensure a safe, secure, and inclusive environment for all...

  • Operation manager-trust

    4 weeks ago

    Hyderabad, India Wipro Full time

    Role : Operations Manager Expected Grade : C1 Place of Work : India / Hyderabad DEPARTMENTAL OVERVIEW : Payments Risk is responsible to ensure all transactions placed using Google ' s payment platform is safe for end users and merchants . We review these transactions and analyze various signals on an ...

  • Operation Manager-Trust

    4 weeks ago

    hyderabad, India Wipro Full time

    Role : Operations Manager Expected Grade : C1 Place of Work : India / Hyderabad DEPARTMENTAL OVERVIEW : Payments Risk is responsible to ensure all transactions placed using Google ' s payment platform is safe for end users and merchants . We review these transactions and analyze various signals on ...

  • Operation Manager-Trust

    4 weeks ago

    hyderabad, India Wipro Full time

    Role : Operations Manager Expected Grade : C1Place of Work : India / HyderabadDEPARTMENTAL OVERVIEW :Payments Risk is responsible to ensure all transactions placed using Google ' s payment platform is safe for end users and merchants . We review these transactions and analyze various signals on an ...

  • Operation Manager-Trust

    4 weeks ago

    hyderabad, India Wipro Full time

    Role : Operations ManagerExpected Grade : C1Place of Work : India / HyderabadDEPARTMENTAL OVERVIEW :Payments Risk is responsible to ensure all transactions placed using Google ' s payment platform is safe for end users and merchants . We review these transactions and analyze various signals on an ...

  • Operation Manager-Trust

    4 weeks ago

    Hyderabad, India Wipro Full time

    Role : Operations Manager Expected Grade : C1 Place of Work : India / Hyderabad DEPARTMENTAL OVERVIEW : Payments Risk is responsible to ensure all transactions placed using Google ' s payment platform is safe for end users and merchants . We review these transactions and analyze various signals on an ...

  • HR Manager | HR Manager

    2 days ago

    hyderabad, India HR Manager Full time

    HR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799HR Manager / Senior HR GeneralistIdeal Experience: 5–10 years in HR, preferably in a generalist or managerial role.Salary Range: ₹6 to 7.2 LPAJob Summary:The HR Manager/Senior HR Generalist is responsible for overseeing and managing various HR...

  • Operation Manager-Trust

    4 weeks ago

    Hyderabad, India Wipro Full time

    Role :OperationsManagerExpectedGrade :C1PlaceofWork :India / HyderabadDEPARTMENTALOVERVIEW :PaymentsRiskis responsibletoensurealltransactionsplaced usingGoogle ' spaymentplatformissafe forendusersandmerchants .Wereview thesetransactionsandanalyzevarioussignals onanaccounttodetectandprevent fraud .Ourmottoistomakethe internetsafeforeveryoneMAINDUTIES /...

  • Operation Manager-Trust

    4 weeks ago

    Hyderabad, India Wipro Full time

    Role:OperationsManagerExpectedGrade:C1PlaceofWork:India/HyderabadDEPARTMENTALOVERVIEW:PaymentsRiskis responsibletoensurealltransactionsplaced usingGoogle'spaymentplatformissafe forendusersandmerchants.Wereview thesetransactionsandanalyzevarioussignals onanaccounttodetectandprevent fraud.Ourmottoistomakethe...

  • Senior Manager/Assistant Vice President

    4 weeks ago

    Hyderabad, Telangana, India Wipro Limited Full time

    At Wipro Limited, we are seeking a highly skilled Senior Manager/Assistant Vice President - Trust & Safety Lead to drive our Trust & Safety Operations.Main Responsibilities:Lead a large, multi-faceted team responsible for diverse workflows and global stakeholders.Effectively manage and mentor a team to drive accountability and meet performance goals.Partner...

  • Operation Manager-Trust

    4 weeks ago

    Hyderabad, India Wipro Full time

    Role: Operations ManagerExpected Grade: C1 Place of Work: India/HyderabadDEPARTMENTAL OVERVIEW: Payments Risk is responsible to ensure all transactions placed using Google's payment platform is safe for end users and merchants. We review these transactions and analyze various signals on an account to detect and prevent fraud. Our motto is to make the...

  • Operation Manager-Trust

    4 weeks ago

    Hyderabad, India Wipro Full time

    Role: Operations ManagerExpected Grade: C1 Place of Work: India/HyderabadDEPARTMENTAL OVERVIEW: Payments Risk is responsible to ensure all transactions placed using Google's payment platform is safe for end users and merchants. We review these transactions and analyze various signals on an account to detect and prevent fraud. Our motto is to make the...

  • Operation Manager-Trust

    4 weeks ago

    hyderabad, India Wipro Full time

    Role: Operations Manager Expected Grade: C1 Place of Work: India/ Hyderabad DEPARTMENTAL OVERVIEW: Payments Risk is responsible to ensure all transactions placed using Google' s payment platform is safe for end users and merchants. We review these transactions and analyze various signals on an account to detect and ...

  • Training Manager-Trust

    4 days ago

    Hyderabad, India Wipro Full time

    Role and Responsibilities (not an exhaustive list)● Ensure all training goals and objectives are met at an account level● Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner● Manage and coordinate the integration and transition of learning...

  • HR Manager

    2 days ago

    Hyderabad, India HR Manager Full time € 6,00,000 - € 7,20,000

    HR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799 HR Manager / Senior HR Generalist Ideal Experience: 5–10 years in HR, preferably in a generalist or managerial role. Salary Range: ₹6 to 7.2 LPA Job Summary: The HR Manager/Senior HR Generalist is responsible for overseeing...

  • Credence HR Services | Senior Director

    3 weeks ago

    hyderabad, India Credence HR Services Full time

    Greetings from Credence HR Services !! We are hiring a Sr. Director of Trust & Safety for one of our MNC Client. Key Responsibilities: Develop and execute strategic plans to manage and scale Trust & Safety operations globally, ensuring alignment with organizational goals. Drive operational excellence and ensure a safe, secure, and inclusive environment for...