Team Leader

4 weeks ago

Navi Mumbai, India Selections HR Services Private Limited Full time

Job Summary: We are seeking an experienced Team Leader to manage a team of healthcare process associates supporting our US healthcare clients. The ideal candidate will have a strong background in RCM (Revenue Cycle Management) , medical billing , claims processing , or provider/payer operations , with proven ability to lead, motivate, and manage performance in a high-volume BPS environment. Key Responsibilities: Lead, mentor, and manage a team of 10–20 associates handling US healthcare processes (Billing, AR, Claims, or Denials). Monitor daily performance metrics — productivity, accuracy, and turnaround time — ensuring SLA adherence. Conduct daily huddles, reviews, and performance feedback sessions to drive quality and operational excellence. Coordinate workflow distribution, manage queue volumes, and address escalations effectively. Ensure compliance with client SOPs, HIPAA regulations, and internal audit standards. Identify training needs and implement upskilling initiatives to enhance team performance. Collaborate with Quality, Training, and MIS teams for process improvements and efficiency initiatives. Provide regular reports and dashboards on team performance, attendance, and overall process health. Support client calls, business reviews, and ensure strong stakeholder communication. Required Skills & Qualifications: Graduate in any discipline (preferably Life Science, Commerce, or Healthcare-related). Minimum 4 years of total experience in US Healthcare BPS, with at least 1 year as a Team Leader or SME. Hands-on exposure to RCM processes such as Billing, AR Follow-up, Denials, Cash Posting, or Claims Adjudication . Strong understanding of HIPAA compliance and quality frameworks. Excellent communication, analytical, and people management skills. Proficient in MS Excel and report generation. Flexible to work in night shifts supporting US clients.

  • Team leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India BROCUS IT SOLUTIONS PVT LTD Full time ₹ 50,00,000 - ₹ 65,00,000 per year

    Team Leader - (Sales (US Home Security Process)-WFOWe are seeking a highly motivated and results-drivenSales Team Leaderto manage and drive performance in our international BPO'sUS home security process. The ideal candidate will be responsible for coaching and mentoring a team of sales agents, optimizing conversions, and ensuring sales targets are...

  • Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India TaskUs Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Team Leader

    7 days ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Requirements: Prior experience working as a Team Leader in any International Technical Sales Process Strong understanding of BPO operations and key operational metrics Excellent communication and interpersonal skills Proven sales experience (must-have) Technical domain knowledge (preferred) Ready to join within 30 days

  • Team Leader

    5 days ago

    Navi Mumbai, Maharashtra, India Selections HR Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking an experiencedTeam Leaderto manage a team of healthcare process associates supporting our US healthcare clients. The ideal candidate will have a strong background inRCM (Revenue Cycle Management),medical billing,claims processing, orprovider/payer operations, with proven ability to lead, motivate, and manage performance in a...

  • Team Leader

    1 day ago

    Navi Mumbai, Maharashtra, India DC Consultants Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description:We have an opening for the post of Team Leader (pre-sales) for a reputed company in Navi Mumbai (Upper Kharghar)Job Description:Leading  team pre-sales executiveHandling Team queriesCustomer queries as per needGuiding team for maximum productivityEnsuring lead generation through teamworkGetting 100+ calls done by the team...

  • Team Leader

    5 days ago

    Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring Team Leader for ICICI Lombard contact center @ Vashi Office**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**Designation: - Senior Team LeaderRole: - Handling Customer Service TeamShift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift)Week-Off: - 2 Rotational Week-offAge Criteria: - 25 TO 37Roles...

  • Team Leader

    5 days ago

    Dombivli, Navi Mumbai, Thane, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are actively hiring for TEAM LEADERDesignation- Team LeaderLocation- ThaneShift - Fixed Day Shift with rotational weekoffsRequirements-Need Good Communication SkillsRelevant BPO and collection experience.Knowledge about Team leader MetrixInterested candidates can connect for further details on -Neelam Shah

  • Team Leader

    2 days ago

    Navi Mumbai, Maharashtra, India DC Consultants Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description:  We are having an urgent opening for the position of Team Leader (Mandate) for a Real Estate Company at the Navi Mumbai  location.  Job Description:Key Responsibilities:Sourcing clients with home-buying requirementsReaching out to the Real estate channel partners in the locality assigned to you to onboard them through calls or through...

  • Team Leader

    1 day ago

    Navi Mumbai, Maharashtra, India DC Consultants Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description:We have an urgent opening for the position of Team Leader for a reputed Real Estate Company for their Navi Mumbai (Panvel/Kharghar)  Location.Key Responsibilities:Team Leadership: Provide leadership and direction to the real estate sourcing team, including setting goals, performance expectations, and providing guidance and...

  • Team Leader

    3 days ago

    IND - Navi Mumbai - MUM, India TaskUs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    It started with one ridiculously good idea - Create a different breed of BPO We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world – that's what it takes to get there. If...