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Customer Success Manager-Sales

2 months ago

Noida, India Tech2Globe Full time

Preferred candidates who can join with in 15-30 Days

Maximum budget -: 8 lakh per annum (Please do not apply if you are looking for higher Salary package) Also, sales experience is must as this profile is related to Sales team.

Roles and Responsibilities

Customer Success is the person in charge of managing a company's relationships with its customers who are assigned to them, while taking care of mining and new business in the same. They are in charge of building long-term relationships with customers personnel and generally stay with customers for the length of their relationship with the company. The goal is to keep clients or accounts, increase revenue and ensure the highest CSAT.

  • Develops and maintains long-term relationships with accounts.
  • Generate revenue among client accounts, including upselling and cross-selling.
  • Operates as the single point of contact for assigned customers.
  • Makes sure clients receive requested products and services in a timely fashion.
  • Communicates client needs to Decimal.
  • Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders.
  • Forecasts and tracks client account metrics
  • Manage projects via delivery leads/PMs within client relationships, working to carry out client goals while meeting company goals.
  • Identifies opportunities to grow business with existing clients
  • Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service
  • Service multiple clients concurrently, always meeting deadlines.
  • Coordinates for Prepare Requirement Document
  • Achieve high Customer Satisfaction (CSAT)

Desired Candidate Profile

  • Great interpersonal skills should be able to strike a quick rapport with clients.
  • Business knowledge of Banking – Assets and liabilities
  • Ability to understand client’s requirements.
  • Good connections in industry would be a plus.
  • High level of comprehension capability.
  • High organizing capabilities.
  • Unrelenting follow up capabilities. Should be seen at client premises as one of them.
  • Go getter, should be able to manage situations.
  • Ability to define priorities well.
  • Capability to multitask in different domains.
  • Flexibility as per demand of the work.