Analyst - User Experience
3 weeks ago
Responsibilities:
Works with Marketing, Sales and other departments, seeking to understand the end users through customer and market segmentation, surveys, voice of customer, ethnographic studies and other research techniques.
Meets with internal staff regarding business goals and drivers, and assists with proposing user experience (UX) approaches to meet customer, end user and business needs.
Acts as a customer and end user advocate, ensuring the best possible customer experience as it relates to online interactions, tasks and processes.
Uses extensive knowledge of UX to establish usability best practices and standards (practical UX framework), and drives adoption of this framework throughout the organization with a patient, collaborative style.
Works in collaboration with a cross-functional eCommerce team to ensure the practical UX framework is faithfully executed through definition, design and deployment.
Regularly analyzes competitor and other aspirational eCommerce and digital programs for effectiveness and innovation, and provides analysis, insight and recommendations based on empirical research.
Identifies opportunities to innovate and improve the online customer experience, providing additional benefits to the customer.
Qualifications:
Bachelors Degree in Business or in human-computer interaction (HCI), visual design or related design field required.
PMP/PMI Certification preferred.
5 years digital/eCommerce or related field.
5 years experience working with B2B or B2C eCommerce preferred.
5 years experience with field studies a plus.
5 years experience with localization and multi-language, multi-currency eCommerce platforms a plus.
5 years experience with all digital channels, including web, mobile, apps and social; experience with scanning and mobility solutions a plus.
5 years experience working with Hybris eCommerce Platform a plus.
5 years experience working with the Endeca search and browse platform a plus.
Demonstrated understanding of eCommerce and user experience best practices, with a track record of applying these best practices to platform projects and enhancements.
Through thoughtful and thorough primary research, a proven ability to produce deliverables such as heuristic evaluations, competitive analysis, personas, wireframes, high-fidelity prototypes and other documents associated with the UX discipline.
Proven ability to plan and execute UX activities such as Voice of Customer, surveys, ethnographic studies, card sorting, usability testing, focus groups, interviews, field observations and other exercises associated with the UX discipline.
Demonstrated knowledge of information architecture, product taxonomy and content models.
Thorough knowledge of the translation and transformation of the user experience from desktop, mobile, tablet interfaces and apps, and the importance of responsive design and information hierarchy in this translation.
Expert working knowledge of UX tools such as Axure, Morae, PhotoShop and third party user testing services.
Working knowledge of the Hybris platform, specifically eCommerce and Product Information Management (PIM), and how these capabilities comprise the user experience
Basic working knowledge of HTML5, CSS and programming languages.
Demonstrated ability to work harmoniously with a cross-functional team of project managers, designers, content experts, developers, business analysts and others to create a world-class eCommerce experience.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
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