User Experience Designer

3 weeks ago

Bengaluru, India Kyndryl Full time

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

As a UX designer, there are various aspects of the role. This also depends on the nature of the project and deliverables expected. Below are some of the essentials of the role.

Project understanding
- Study and gather information about the project, gain an in-depth knowledge of the vision, goals, stakeholder expectations, users, and project execution.
- Deep dive into features and ensure that questions relevant to the business are asked to users.
- Gather preliminary information about the clients, competition, existing patterns, business model, and so on.
- Using the understanding to sketch our user journey maps, service blueprint and experience maps.

Research with users
- Familiarity with methods of research and when to use what technique.
- Understand the elements of the UX process and gauge what is best applicable to the project.
- Uncover the personas facing problems with stakeholder interviews.
- Uncover user problems by conducting research with end users.
- Determine the best way to test with users.
- Prepare interview scripts for moderated, set up questions for unmoderated interviews.
- Interview and observe users to gather insights and feedback.
- Analyse the data gathered from interviews.
- Present the data and insights gathered to stakeholders and users.

Communication
- Constant and effective communication with stakeholders to convey the roadmap, expectations, and findings.
- Good communication skills for very crisp interview and to probe users on their pain-points.
- Convey findings in impactful Playbacks to stakeholders and users.
- Good storytelling to bring out the value of the data uncovered.
- Clearly explain design decisions taken, able to explain user’s point of view and contribute to discussions and decisions on features and functionalities.

Design
- Utilize and build on the project/organization branding elements/themes.
- Able to decide the best design patterns and layouts.
- Aware of using design systems to drive consistency.
- Good understanding of design principles, color theory.
- Aware of accessibility standards.
- Aware of trends in the design industry to suggest the best solutions.

Collaboration
- Understands best practices of design hand-off to development team.
- Constantly communicate with the Product and development teams.
- Constantly communicate with the team to understand feasibility or resolve conflicts/confusion.

UX Process
- Follow the UX process, ensure iterations with the team and users to uncover any issues before the design moves to development.
- Suggest the best tools available in the market to ensure a smooth workflow.
- Comfortable writing user stories, phases in design and collaboration tools.
- Constantly communicate the status of the design and research work.
- Note_
- : It is a big plus if the UX designer has the skills of a UX writer or content writer in projects where there is no dedicated content resource._

Who You Are

Required Technical and Professional Experience
- Atleast 7-8 years of experience working as a User Experience Designer on complex digital environments
- Excellent design skills and should be well versed with current web standards
- Deep understanding of user-centered design (UCD) and strong analytical abilities.
- Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
- Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision
- Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
- Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients
- Be open to receiving feedback and constructive criticism.

Preferred Technical and Professional Experience
- Bachelor's degree in Graphics design, Interaction design, Computer Science,

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activa

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