Senior Manager Sales Operations

3 months ago

Gurgaon, India IGT Solutions Full time
About IGT:

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 27,500 CX and Technology experts from 30+ nationalities

Job Description:

The Sales Operations Senior Manager is responsible for streamlining the sales process, managing sales data, and improving overall sales efficiency. They will provide critical analysis and support to the sales team, ensuring that operations run smoothly, and sales targets are met or exceeded. The role involves collaboration with cross-functional teams such as marketing, finance, and customer service.Key Responsibilities:Sales Process Optimization:Design, implement, and improve sales processes to ensure scalability and efficiency.Analyze current sales practices and workflows to identify bottlenecks and propose improvements.Develop sales KPIs and ensure the team meets performance targets.Data Management and Reporting:Maintain the CRM system and ensure sales data integrity.Generate regular sales reports for leadership, offering insights into sales trends, performance, and forecasting.Monitor pipeline health and report on sales forecasts and actuals.Sales Performance Analysis:Conduct in-depth analysis of sales metrics, win/loss ratios, and market trends to identify areas for growth.Partner with the finance team to track revenue recognition, commission structures, and profitability analysis.Team Support and Training:Provide sales teams with tools, training, and resources to improve efficiency and close rates.Facilitate onboarding of new sales team members and ongoing training programs for existing teams.Act as a liaison between sales and other departments (e.g., marketing, customer support) to ensure smooth operations.Technology and Tools Management:Evaluate and manage the sales tech stack, including CRM systems, analytics platforms, and sales enablement tools.Drive adoption of sales tools and technology to enhance productivity and effectiveness.Sales Planning and Strategy:Collaborate with the sales leadership team to develop sales strategies and initiatives.Assist in setting sales quotas, sales plans, and territory mapping.Align sales operations with broader company objectives to ensure consistent revenue growth.Cross-Department Collaboration:Work closely with marketing to align on lead generation activities, campaign tracking, and nurturing processes.Partner with product teams to communicate customer feedback and ensure alignment on product development efforts.Coordinate with the finance department to ensure accurate sales forecasting and commission plans.Customer Insights and Support:Analyze customer feedback and data to help improve product offerings and the customer experience.Manage customer segmentation and target account lists for better sales targeting.Qualifications:Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.5+ years of experience in sales operations, business operations, or sales management.Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and data analysis tools.Strong analytical, problem-solving, and decision-making skills.Proven track record of improving sales processes and driving performance.Excellent communication and leadership skills, with the ability to work collaboratively across teams.Advanced Excel skills and familiarity with other sales analytics tools.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Please share your resume at

  • Senior Real Estate Operations Coordinator

    4 weeks ago

    Gurgaon, Haryana, India Antara Senior Care Full time

    Antara Senior Care is seeking a highly organized and detail-oriented Senior Real Estate Operations Coordinator to join our team. In this role, you will be responsible for overseeing the entire CRM operations, including management of new bookings and amendments, sending demand letters and payment receipts, issuing Allotment Letters and executing Agreements...

  • Senior Operational Excellence Manager

    3 weeks ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job OverviewWe are seeking an experienced Senior Operational Excellence Manager to join our team at Wipro Digital Operations and Platforms. The ideal candidate will have a strong background in process excellence, business operations, and leadership.The successful candidate will be responsible for driving operational performance and meeting productivity goals...

  • Senior Sales Operations Manager

    2 weeks ago

    Gurgaon, Haryana, India Policybazaar Full time

    Company Overview:Policybazaar, India's largest insurance broker, is a pioneer in making insurance accessible and understandable for every Indian. With a strong presence since 2008, we have revolutionized the insurance sector by providing transparent, efficient, and unbiased solutions tailored to diverse needs.Our mission is to make insurance simple,...

  • Senior manager sales operations

    2 months ago

    Gurgaon, India IGT Solutions Full time

    About IGT:IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to...

  • Senior Manager Sales Operations

    2 months ago

    gurgaon, India IGT Solutions Full time

    About IGT:IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to...

  • Senior Business Operations Manager

    1 month ago

    Gurgaon, Haryana, India Acuity Knowledge Partners Full time

    Unlock Your Career PotentialWe are seeking a highly skilled Senior Business Operations Manager to join our team at Acuity Knowledge Partners. As a key member of our operations team, you will play a crucial role in driving business growth and improving operational efficiency.About UsAcuity Knowledge Partners is a leading provider of bespoke research,...

  • Antara Senior Care | Category Manager

    1 month ago

    gurgaon, India Antara Senior Care Full time

    Job Description – Category - ManagerRole Summary: Category - Manager is the business owner for his / her category including P&L and budget for the category. He/ she will be responsible for delivering sales, increasing AOV, optimizing channel mix, pricing, and promotion for the owned category, including reporting and monitoring of sales across...

  • Sales Operations

    8 months ago

    Gurgaon, Gurugram, Haryana, India Microsoft Full time

    Oversees sales operations planning processes using qualitative and quantitative methods. Collaborates with stakeholders to align, refine, and improve sales operations planning and execution. Analyzes and interprets data to provide recommendations for addressing sales performance blockers in conjunction with Sales Excellence. Leverages knowledge related to...

  • Senior Commercial Operations Manager

    1 month ago

    Gurgaon, Haryana, India noon Full time

    About the RoleThis is a challenging and rewarding opportunity for an experienced Senior Commercial Operations Manager to join our dynamic team at noon. The successful candidate will play a critical role in driving commercial growth, optimizing sales and margins, and developing strong vendor partnerships.Key Responsibilities:- Develop and maintain strategic...

  • Operational Excellence Manager

    3 days ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job OverviewWe are seeking an experienced Operational Excellence Manager to join our team in Gurgaon. This role is responsible for driving process improvement and operational excellence initiatives across the organization.

  • Senior IT Operations Manager

    1 month ago

    Gurgaon, Haryana, India Max Healthcare Full time

    Max Healthcare is seeking a highly skilled Senior IT Operations Manager to join our team. This role plays a critical part in ensuring the smooth operation of our Human Resources Information System (HRIS).The Senior IT Operations Manager will be responsible for maintaining and updating HRIS systems, implementing process improvements, ensuring data quality,...

  • Travel manager

    2 weeks ago

    Gurgaon, India Redrob Full time

    "Unlock your dream career with us. Connect with renowned employers, enjoy top-notch facilities, and thrive in a vibrant community.” Employer: Senior World Position: Travel Operations Manager Years of Experience: 5+ years Community Location: Gurugram Employment Type: Full-Time CONNECT Company Overview Mc Kinley Rice is not...

  • Travel manager

    1 month ago

    Gurgaon, India Redrob Full time

    "Unlock your dream career with us. Connect with renowned employers, enjoy top-notch facilities, and thrive in a vibrant community.”Employer: Senior WorldPosition: Travel Operations ManagerYears of Experience: 5+ yearsCommunity Location: GurugramEmployment Type: Full-TimeCONNECTCompany Overview ( Kinley Rice is not just a company; it's a dynamic...

  • Sales Operations Manager

    1 week ago

    Gurgaon, India T&N Business Services Full time

    We are looking for Sales Operations Manager for Gurgaon (Night Shift).Location : GurgaonSalary : 24 LPA5 Days WorkingBoth side CabKey Responsibilities:Manage a team of at least 50 Sales executives.Flexible and willing to work in a Night shift.Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of...

  • Category Manager

    2 months ago

    Gurgaon, India Antara Senior Care Full time

    Job Description – Category - Manager Role Summary: Category - Manager is the business owner for his / her category including P&L and budget for the category. He/ she will be responsible for delivering sales, increasing AOV, optimizing channel mix, pricing, and promotion for the owned category, including reporting and monitoring of sales across channels. ...

  • Category manager

    2 months ago

    Gurgaon, India Antara Senior Care Full time

    Job Description – Category - Manager Role Summary: Category - Manager is the business owner for his / her category including P&L and budget for the category. He/ she will be responsible for delivering sales, increasing AOV, optimizing channel mix, pricing, and promotion for the owned category, including reporting and monitoring of sales across...

  • Partnership Manager | AGEasy By Antara

    3 weeks ago

    Gurgaon, India Antara Senior Care Full time

    Job Description: Partnership Manager/Senior Manager – Healthcare Products/DevicesIndustry Focus: Corporate, PSU, Banks, and Hospitals (e.g., Paras, Medanta) and retail chainsLocation: GurgaonRole Overview:We are seeking a dynamic Partnership Manager/Senior Manager with 8-10 years of experience to drive strategic partnerships for our healthcare...

  • Travel Operations Manager

    4 months ago

    Gurgaon, India Redrob Full time

    "Unlock your dream career with us. Connect with renowned employers, enjoy top-notch facilities, and thrive in a vibrant community.”Employer: Senior WorldPosition: Travel Operations ManagerYears of Experience: 5+ yearsCommunity Location: GurugramEmployment Type: Full-TimeCONNECTCompany Overview ( Rice is not just a company; it's a dynamic...

  • Operations Intern

    7 months ago

    Gurgaon, India Captain Sales Full time

    1. Assist in daily operational activities. 2. Collaborate with team members to improve operational processes and identify opportunities for increased efficiency. 3. Support data entry and record-keeping tasks to ensure accurate and up-to-date information. 4. Participate in the tracking and reporting of key performance indicators (KPIs) related to...

  • Category Manager

    4 months ago

    gurgaon, India Antara Senior Care Full time

    Job Description – Category - ManagerRole Summary: Category - Manager is the business owner for his / her category including P&L and budget for the category. He/ she will be responsible for delivering sales, increasing AOV, optimizing channel mix, pricing, and promotion for the owned category, including reporting and monitoring of sales across...