Support Engineer – L1

2 weeks ago

Pune, Maharashtra, India Bridgesoft Full time
Responsibilities:
  • Monitoring the Infrastructure – CPU, Memory, Hard disk size, Log size and other vital server parameters on a regular schedule.
  • Report the details of any performance issues on the Servers to the appropriate teams if beyond thresholds.
  • Monitor the scheduled task on the system and ensure that the task has been successfully completed.
  • If there are any failures in the tasks, rerun the task.
  • Report any technical errors to the L2 / L3 teams for resolution.
  • Monitor the Email, Teams channel and Ticketing system for new items/tickets.
  • Update the items / tickets with appropriate initial response.
  • Gather more details from business/end user / other teams if required on the ticket.
  • Reproduce the issue in the testing environment and provide inputs to the L2 team member
  • Validate the issue fixes in the internal testing environment based on the customer inputs given (issue raised)
Required Skills:
  • Should have had customer facing experience of more than 3+ years.
  • Should have managed either application or infrastructure support at L1 level for at least 3 years.
  • SailPoint or IAM system support experience will be a big plus.
  • Should have had experience in both oral and written responses to the Customers within defined SLA.
  • Must be experienced in handling Customer related queries on System functionality and provide required support.
  • Should have experience in doing customer issue based validation.
  • Strong in written and verbal communication
  • Technical background in Java, Scripting would be an added advantage
Years of Exp:
  • 3 - 5 Years

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