Learning and Development Manager

3 days ago

thiruvananthapuram, India Pema Wellness Retreat Full time

Duties & Responsibilities:


  • Develop a comprehensive training strategy that aligns with the resort’s goals, service standards, and wellness philosophy.
  • Create and update training materials, manuals, and resources tailored to various departments including Front Office, Housekeeping, Food and Beverage, and Wellness Services.
  • Ensure training programs address both operational needs and personal development goals.
  • Conduct regular training needs assessments through surveys, interviews, and performance evaluations to identify skill gaps and areas for improvement.
  • Collaborate with department heads and senior management to understand specific training requirements and challenges.
  • Conduct engaging and interactive training sessions, workshops, and seminars for both new hires and existing staff.
  • Utilize a variety of training methods and technologies, including e-learning, simulations, role-playing, and hands-on practice.
  • Foster a positive and supportive learning environment that encourages participation and knowledge retention.
  • Assess the effectiveness of training programs through feedback, quizzes, and performance metrics to gauge employee comprehension and application.
  • Analyze training outcomes and implement improvements based on feedback and changing business needs.
  • Stay updated with industry trends and best practices to continually enhance training content and methods.
  • Ensure that all training programs comply with relevant legal, regulatory, and resort-specific standards and guidelines.
  • Monitor adherence to training protocols and maintain consistent quality across all training initiatives.
  • Provide ongoing coaching and support to employees to help them apply training concepts in their roles and achieve career development goals.
  • Address individual training needs and performance issues with personalized guidance and action plans.
  • Maintain detailed records of training activities, including attendance, progress reports, and evaluations.
  • Prepare and present regular reports on training metrics, outcomes, and initiatives to senior management.
  • Work closely with department managers to align training objectives with operational goals and enhance cross-departmental collaboration.
  • Communicate effectively with all levels of staff to promote training programs and encourage participation.


DESIRED PROFILE:


  • Bachelor’s Degree in Hospitality Management or tourism management field.
  • Demonstrated experience in designing and implementing training programs and evaluating their effectiveness.
  • Strong understanding of adult learning principles, instructional design, and various training methodologies.
  • Excellent verbal and written communication skills, with the ability to engage and motivate diverse audiences.
  • Behavior and personal appearance will always be geared to the objective of being an example to all other staff within the resort.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and
  • experience with Learning Management Systems (LMS) and e-learning tools.
  • Should strive to use a polite language and well-groomed behavior in relation with the resort guests, colleagues and staff.
  • Strong sense of responsibility and a professional presentation
  • Should be flexible and adaptable to different changes and have good decision making skills.
  • Should have a minimum 6 years of experience in hotel industry.


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