Customer Success Manager
4 weeks ago
About LeadSquared
One of the fastest growing SaaS companies in the CRM space, LeadSquared
empowers organizations with the power of automation. More than 2000+ customers
with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate
their sales and marketing processes and run high velocity sales at scale.
We are backed by prominent investors such as WestBridge Capital, IFC, Stakeboat
Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+
strong and still growing workforce is spread across India, the U.S, Middle East,
ASEAN, ANZ, and South Africa.
Among Top 50 fastest growing tech companies in India as per Deloitte
Fast 50 programs
Frost and Sullivan's 2019 Marketing Automation Company of the Year
award
Among Top 100 fastest growing companies in FT 1000: High-Growth
Companies Asia-Pacific
Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius
Role
The Customer Success team at LeadSquared is a critical element of our future
success. We are looking for people who love the job of making customers happy,
who love making customers successful and who can understand the pain of
customers.
Responsibilities
Engage and individually manage a large volume portfolio of key customer accounts.
Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan in regard to the successful implementation.
Oversee the successful implementation/configuration of LeadSquared ’s product suite for each customer account.
Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value and renewal timeframe.
Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action.
Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.)
Qualifications
Bachelor’s Degree or equivalent work experience in the software industry
2-5 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications.
Extensive technical account management & customer engagement experience
Must have had hands on working knowledge of Implementation experience with any of the business applications.
Excellent written & verbal communication skills
Experience working with senior executive level personnel in customer accounts.
Willing to work in US time zone.
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