Customer Success Lead
2 months ago
Job Description:
Must have skills: Have 3+ years of experience working in a B2B SaaS Sales and Marketing Product company, primarily focussed on the NA and Europe markets Expertise and hands-on experience in Salesforce and HubSpot platforms with an understanding of the data and modeling (not just reports/ dashboards) Experience configuring and setting up systems with multiple data sources Experienced in working with data, engineering, and product teams Strong technical background with experience troubleshooting software applications and integrating with APIs. Knowledge and experience with Google Ads, LinkedIn Ads, and FB Ads Intermediate level Excel/Google Sheets experience Good written and verbal communication Good to have: Network in the Sales and Marketing tooling community and ecosystem. An understanding of how data extraction, ingestion, transformation, and pipelines are built and managed by data engineering teams Prior experience with marketing applications like Marketo, Pardot, etc. Prior experience with sales applications like Outreach, SalesLoft, etc. Data querying and presentation experience Roles & Responsibilities: Assist customers and Customer Success Managers with product onboarding, including installation, configuration, and customization Work closely with Customer Success, Engineering, and Product teams in proposing the right technical solution & provide an estimation to completion of the requirements shared by the customer Collaborate with our product and engineering teams to escalate and resolve complex technical issues and to communicate product feedback and feature requests Collaborate with QA, engineering, and product teams to ensure data sanity and integrity checks are conducted in accordance with SLAs. Maintain logs of all data checks and customer request implementations Collaborate with Customer Success Managers, Support, and other internal teams to ensure Team Goals for Time to Onboard and Support SLAs are accomplished Leveraging internal business systems and communication channels to ensure Customer Success Managers have an updated view of Customer Context, Deployment Health, and Risk as part of their day-to-day contributions Collect, curate, and communicate Customer Status, Open Issues, Risk and Mitigations using a combination of Slack, JIRA, Confluence, HubSpot Service, Google Docs & Sheets, and other internal business systems to ensure a holistic assessment of Technical Health is captured properly and communicated internally with Management and Customer Success Managers Maintain accurate and up-to-date documentation of all projects undertaken in Confluence and Google Sheets
-
Manager, Customer Success
5 days ago
bangalore, India G2 Full timeAbout The Role We are seeking an experienced and dynamic individual to join our team as the Manager of Customer Success. In this role, you will be responsible for leading and developing our customer success team to ensure the successful adoption and ongoing satisfaction of our clients. You will play a critical role in driving customer retention and...
-
Customer Success Manager
1 week ago
bangalore, India Conviva Full timeIf you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world’s leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the “moments that matter” to their customers and their business. As the global...
-
Head of Customer Success
4 weeks ago
bangalore, India Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Customer Success Manager
2 months ago
bangalore, India ColorTokens Inc. Full timeTitle: Customer Success Manager Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work...
-
Manager Customer Success
5 days ago
Bengaluru/ Bangalore, India timesjobs Full timeAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...
-
Manager Customer Success
5 days ago
Bengaluru/ Bangalore, India timesjobs Full timeAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...
-
Customer Success Associate
2 months ago
bangalore, India ITILITE Full timeAbout Us : ( is a SaaS company that offers an end-to-end travel management platform to businesses. Over 200 companies including multi-sector conglomerates and tech-forward companies in India, USA and South East Asia including Jockey, RPG Group, Toshiba JSW,Ola, Swiggy and Capillary Technologies use ITILITE’s platform to move their employees with superior...
-
Customer Success Executive
1 week ago
bangalore, India Microsoft Full timeOverview Customer Success Executive (CSE) is the primary customer contact for Microsoft+Nuance products and services and is responsible for creating a "wow" customer experience. Each CSE is responsible for multiple small to mid-customer accounts. The CSE will be responsible for day-to-day customer success activities spanning from the initial stages...
-
Head of Customer Success
5 days ago
Bangalore, India Adobe Full timeJOB LEVELM50EMPLOYEE ROLEPeople ManagerChanging the world through digital experiences is what Adobeâs all about. We give everyoneâfrom emerging artists to global brandsâeverything they need to design and deliver exceptional digital experiences. Weâre passionate about empowering people to craft beautiful and powerful images, videos, and...
-
Customer Success Manager
1 week ago
bangalore, India Skit.ai Full timeAbout usSkit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...
-
Customer Success Manager
4 weeks ago
bangalore, India AppViewX Full timeCustomer Success Manager Experience: 8+ years Location: Bangalore/Chennai/Coimbatore Who we are and What we do? AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will...
-
Customer Success Manager
4 weeks ago
bangalore, India AppViewX Full timeCustomer Success ManagerExperience: 8+ yearsLocation: Bangalore/Chennai/CoimbatoreWho we are and What we do?AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will get to...
-
Customer Success Manager
2 months ago
bangalore, India Skan Full timeAs a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver...
-
Customer Success Manager
2 weeks ago
bangalore, India Enterprise Bot Full timeEnterprise Bot is a rapidly expandingconversational AI technology scaleup company that has beenproviding advanced automation solutions to large companiesworldwide since 2017. Our cuttingedge technology is trusted bywellknown companies such as SIX Group (Swiss Stock Exchange) SWICAGenerali and others to enhance customer contact automate processesand drive...
-
Customer Success Manager
1 week ago
bangalore, India Skit.ai Full timeAbout us Skit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...
-
Customer Success Manager
2 weeks ago
bangalore, India Enterprise Bot Full timeEnterprise Bot is a rapidly expanding conversational AI technology scale-up company that has been providing advanced automation solutions to large companies worldwide since 2017. Our cutting-edge technology is trusted by well-known companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer contact, automate processes,...
-
Customer Success Architect
3 weeks ago
bangalore, India Balbix Full timeAbout this role:As a Senior Customer Success Architect, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly technical, consultative and visible role directly influencing adoption,...
-
Customer Success Manager
1 week ago
bangalore, India BETSOL Full timeDescription Responsibilities • Proactively reach out to the leads and prospects over phone including cold calling• Perform client facing presentations and product demonstrations• Convert the leads to trial customers• Design and adapt each demonstration to meet specific clients’ needs while communicating applicable messages based on...
-
Customer Success Manager
1 week ago
bangalore, India MongoDB Full timeIndividuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program....
-
Customer Success Engineer
1 week ago
bangalore, India Fortanix Full timeAt Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Success Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding...