Current jobs related to Customer Success Group – Apprentice - bangalore - Trellix
-
Customer Success Manager
2 weeks ago
bangalore, India ZapCom Group Inc Full timeAbout ZapcomZapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...
-
Associate-Customer Success
4 days ago
Bangalore City, India BHIVE Workspace Full timeRole : Sr. Executive/Executive - Customer Success (Hospitality) Experience Range : 1 - 3 Years ExperienceQualification : Bachelors of Hotel ManagementInterview Process : Applicant questionnaire >Assessment > Face to Face Rounds >HR RoundRole Summary : Customer Success/Hospitality is the USP of BHIVE. The customer success Team comprises of experienced...
-
Customer Success Manager
5 months ago
bangalore, India ColorTokens Inc. Full timeTitle: Customer Success Manager Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work...
-
Customer Success Manager
4 months ago
bangalore, India Enterprise Bot Full timeEnterprise Bot is a rapidly expanding conversational AI technology scale-up company that has been providing advanced automation solutions to large companies worldwide since 2017. Our cutting-edge technology is trusted by well-known companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer contact, automate processes,...
-
Customer Success Manager
2 weeks ago
bangalore, India Joveo Full timeAbout JoveoJOVEO stands for a job for everyone. That’s our mission - to deliver the right job to everyone in the world.We are the global leader in programmatic job advertising, driving innovative recruitment marketing solutions for employers. Harnessing AI, our platform delivers the most qualified candidates quickly and within budget, giving our customers...
-
Head of Customer Success
1 week ago
bangalore, India Simpliwork Full timeDepartment Customer SuccessGrade / Level G3BDesignation Head – Customer SuccessLocation BangaloreReporting To CEOThe Head of Customer Success is a seasoned leader in Customer Success and Professional Services, tasked with overseeing our dedicated Customer Success team. The Head - CS will lead with a strategic vision and innovative approach, driving...
-
Customer Success Engineer
6 days ago
bangalore, India Trellix Full timeCustomer Success Technical Program ManagerThreat Intelligence AnalystCustomer success EngineerCustomer Success EngineerCustomer Success EngineerSr Software Development In Test EngineerPreSales Engineering ManagerSenior Software Development EngineerAssociate Customer Success EngineerCustomer Success EngineerMajor Account Executive, Central USContent...
-
Customer Success Manager
2 weeks ago
bangalore, India Skit.ai Full timeAbout usSkit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...
-
Customer Success Intern
4 months ago
bangalore, India LeadSquared Full timeWho we are?LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high velocity sales...
-
Customer Success Manager
6 days ago
bangalore, India Saas Labs US Inc. Full timeCustomer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
Customer Success Manager
2 weeks ago
bangalore, India Amelia Full timeCustomer Success ManagerCollaboration between humans and machines is the ultimate opportunity for today’s enterprises, and no company is more prepared to lead this march toward a digital-human hybrid future than Amelia.We are a leading Enterprise Conversational AI software company with more than two decades of innovation in automation and Conversational...
-
Customer Success Manager
17 hours ago
bangalore, India CommerceIQ Full timeCompany Overview:CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a...
-
Customer Success Manager
1 day ago
bangalore, India CommerceIQ Full timeCompany Overview: CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With...
-
Customer Success Manager
4 days ago
bangalore, India HireQuotient Full timeJob Description:About Us: HireQuotient is an AI-first SaaS company focused on reimagining how people hire globally. We have started solving for US-based companies, and currently have clients all across the world.Role Description: We are looking for a full-time, dedicated Customer Success Manager to join our team in our Bengaluru office. In this role, you...
-
Customer Success Manager
2 weeks ago
bangalore, India OrbitShift.AI Full timeMust be comfortable working late hours, as the main geographies are US & EUAbout OrbitShiftOrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners....
-
Landmark Group
4 months ago
Bangalore, India Landmark Group Full timeKnow us a little better! The Landmark Group, founded in 1973, has a diverse portfolio of retail and hospitality brands. It has successfully grown into one of the largest and most successful retail conglomerates in the MENA region with an entrepreneurial culture focused on delivering exceptional value. The Group employs over 45,000 people, and operates over...
-
Customer Success Manager
2 weeks ago
bangalore, India ToolJet Full timeAbout the companyToolJet is a popular open-source ( ) low-code platform for building and deploying custom internal tools. We are a team of 50 members working from different regions of India. We've raised funding from investors like Microsoft’s M12, Nexus Venture Partners, January Capital & Ratio Ventures.Job Responsibilities:You will be expected to take...
-
Customer Success Manager
3 months ago
bangalore, India Singular Full timeSingular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating, and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all...
-
Manager of Customer Success
1 week ago
Bangalore, India Animaker Inc. Full timeAnimaker is looking for an energetic and ambitious Farming Manager or Manager, Account management or Customer Success Manager who will spearhead your assigned Sales team into forging a strong and fruitful customer relationship that manifolds the business. As a fast-paced startup with revolutionary, innovative solutions in visual content creation space, we...
-
Customer Success Manager
1 week ago
Bangalore, India ToolJet Full timeAbout the company ToolJet is a popular open-source ( ) low-code platform for building and deploying custom internal tools. We are a team of 50 members working from different regions of India. We've raised funding from investors like Microsoft’s M12, Nexus Venture Partners, January Capital & Ratio Ventures. Job Responsibilities: You will be...
Customer Success Group – Apprentice
5 months ago
Customer Success Group – Apprentice
ID: JR0033458
India, BangaloreCustomer Success Group – Apprentice
Apprentice provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base. Apprentice will rely on their extensive experience and product knowledge, as well as a clear focus on customer service to drive customer success.
Key Responsibilities
Act as the first point of contact for corporate/enterprise customers of Trellix.
Handle real-time voice calls and portal cases and respond in a timely manner.
Work in a team with assorted expertise.
Update customers on progress of their cases on a regular-basis.
Leverage team members’ expertise to deliver resolutions to customers in a timely-manner.
Maintain a friendly, open, approachable, positive attitude.
Willingness to work in 24×7 rotational shifts (including night shifts) is a must.
Technical Skills
Basic understanding of Microsoft Windows technology with some exposure to Server
operating systems.
Basic networking knowledge.
Beginner level knowledge on Linux is preferred.
Knowledge of computer security procedures and protocol.
Exposure to security concepts is an advantage.
Communication Skills
Excellent verbal & written communication skills is a MUST.
Be able to effectively communication with global customers over phone & email.
Educational Qualifications Mandatory –
o Bachelor’s Degree in Engineering Or
o Bachelor’s Degree in Science Or
o Any equivalent Bachelor’s Degree in Science as recognized by Government
body
Industry certifications like CCNA, MCSE, S+ will be preferred.
Lifestyle
Most people in this type of job tend to work as part of a Technical Support team. They relate
to customers and partners to assess technical products and to resolve technical issues. They
also relate to customers with varying levels of technical skills and understanding.
Work Conditions & Physical Effort –
Work is normally performed in a typical interior/office work environment.
No or very limited physical effort required.
No or very limited exposure to physical risk.
