Key Account Sales Executive
1 month ago
Peenya Bangalore.Order processing, customer communication, documentation and record keeping, cross functional collaboration, Follow-up and Follow-through, Logistics and GRN Management, DigitizationAs a sales coordinator, you are responsible for facilitating the sales process and supporting in achieving the sales Target. This role involves implementation and maintenance of order management process in the organization, customer communication and customer relationship management, data analysis and reporting, sales data management, key account management, inventory and stock management, statutory compliances, on time receivables from the customers. Logistics management
Job Title:Key Account Management and Sales CoordinatorDepartment: Sales and Marketing / PPCReporting to: PPC Manager and Head of Sales and MarketingQualification: Bachelor’s degree in Engineering, Manufacturing, or a related field.Experience: Fresher or 0-2 years experience in PPC / Scheduling / Production Planning in a manufacturing Environment.Salary - As per Industry Standards ( Take Home 20K to 45K depending on ability / Health Insurance 5LPA)
The role you will play Key Responsibilities(1) Order managementProcessing sales orders accurately and efficiently, ensuring timely delivery to customers. This involves co-ordination with various departments such as logistics, PPC, and operation team to order fulfillment.Collaborative working with PPC and operations team to improve management and customer communicationFollow-ups with internal team and vendors to achieve OTD and DA and for customer satisfaction(2) customer relationship managementBuilding and maintaining relationships with customers by providing proactive communication to the customers about the order status and addressing inquiries and concerns promptly, and ensuring customer satisfaction.You may also have to handle customer complaints or escalations and communicate these effectively with internal team(3) Key account managementIdentify the best practices for developing key accountsContinuously develop key accounts and strengthen partnership with them.Work More Effectively With Internal Resources To Improve Key Account SalesMaintain contribution report to all key accountsUnderstand key accounts buying JourneyMaintain All Account Documents Up To Date..(4) Payment collectionPayment terms management and establishing and communicating payment terms to customers, including due datesFollow-up and Monitoring payment status for all invoices(5) Statutory compliancesEffectively maintaining statutory compliances of GST and E-invoicing(6) Logistics ManagementCoordinate transportation activities to ensure timely delivery of goods.GRN data Management for every shipmentAcknowledge the receipt of the goods with the customersData management and visibility of inventory records in the system.Customer data management(7) DigitizationContribute effectively in projects such as ERP implementation with cross functional alignment and engagementYour Key Performance AreasOTD and DACustomer satisfaction IndexOn time payment collectionZero statutory complianceProject success
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