Current jobs related to Major Incident, Problem and Change Management - bangalore - Unisys
-
Major Incident Manager/problem management
4 days ago
bangalore, India Tata Consultancy Services Full timeTCS hiring!! Role: MIM/problem management Location: Bangalore Experience: 5-8 Must Have: Ability to work independently as well as within a team environment; Excellent written and verbal communication skills; Ability to execute ITIL processes; Strong oral and written communication skills; Should be able to balance competing demands for resources and...
-
Major Incident Manager/problem management
6 days ago
bangalore, India Tata Consultancy Services Full timeTCS hiring!!Role: MIM/problem managementLocation: BangaloreExperience: 5-8Must Have:Ability to work independently as well as within a team environment;Excellent written and verbal communication skills;Ability to execute ITIL processes;Strong oral and written communication skills;Should be able to balance competing demands for resources and adapt to changing...
-
Major Incident Management
4 days ago
bangalore, India Tata Consultancy Services Full timeDear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Major Incident Management Location: Bangalore Experience Range: 4 to 6 years Job Description: This role will have following...
-
Major Incident Management
7 days ago
bangalore, India Tata Consultancy Services Full timeDear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Major Incident ManagementLocation: BangaloreExperience Range: 4 to 6 yearsJob Description:This role will have following...
-
Major Incident Manager/Problem Management
7 days ago
Bangalore City, India Tata Consultancy Services Full timeTCS hiring!!Role: MIM/problem managementLocation: BangaloreExperience: 5-8Must Have:Ability to work independently as well as within a team environment; Excellent writtenand verbal communication skills; Ability to execute ITIL processes; Strong oral and written communication skills; Should be able tobalance competing demands for resources and adapt to...
-
Major Incident Manager/Problem Management
5 days ago
bangalore city, India Tata Consultancy Services Full timeTCS hiring!!Role: MIM/problem managementLocation: BangaloreExperience: 5-8Must Have:Ability to work independently as well as within a team environment; Excellent writtenand verbal communication skills; Ability to execute ITIL processes; Strong oral and written communication skills; Should be able tobalance competing demands for resources and adapt to...
-
Major Incident Manager/problem management
5 days ago
bangalore, India Tata Consultancy Services Full timeTCS hiring!!Role: MIM/problem managementLocation: BangaloreExperience: 5-8Must Have:Ability to work independently as well as within a team environment;Excellent written and verbal communication skills;Ability to execute ITIL processes;Strong oral and written communication skills;Should be able to balance competing demands for resources and adapt to changing...
-
Major Incident Management
1 week ago
bangalore, India Tata Consultancy Services Full timeDear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Major Incident Management Location: Bangalore Experience Range: 4 to 6 years Job Description: This role will have following...
-
Major Incident Management
5 days ago
bangalore, India Tata Consultancy Services Full timeDear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Major Incident ManagementLocation: BangaloreExperience Range: 4 to 6 yearsJob Description:This role will have following...
-
Major Incident Manager
18 hours ago
bangalore, India Tata Consultancy Services Full timeGreetings from TCS! Job Title: Major Incident Manager Location: PAN India Experience Range: 5 - 8 years Job Description TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul. What are we looking for? ITSM – Major Incident...
-
Major Incident Manager
2 days ago
bangalore, India Tata Consultancy Services Full timeGreetings from TCS!Job Title: Major Incident ManagerLocation: PAN IndiaExperience Range: 5 - 8 yearsJob DescriptionTCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.What are we looking for?ITSM – Major Incident Management,...
-
Major Incident Manager
2 weeks ago
bangalore, India NTT Full timeJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Major Incident Manager
5 days ago
bangalore, India NTT Full timeJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
ITSM Service Manager
4 months ago
Bangalore, India Overture Rede Private Limited. Full timeJob Description :Mandatory skills : - Configuration Management, itsm, service management, knowledge management, itil, incident management, Problem Management, itil certified - The Service Manager (Incident Management Focus) role plays a pivotal role in supporting the effective implementation, execution and coordination of Incident Management processes...
-
Incident Manager
4 months ago
bangalore, India The Nielsen Company Full timeAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...
-
Incident Manager
5 days ago
bangalore, India The Nielsen Company Full timeAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...
-
Incident Manager
2 weeks ago
bangalore, India Ericsson Full timeDescription Join our Team About this opportunity At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of...
-
Incident Manager
5 days ago
bangalore, India Ericsson Full timeDescription Join our Team About this opportunity At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s...
-
Bangalore, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Director Incident Management
1 week ago
bangalore, India Epsilon Full timeJob DescriptionAbout the Role We seek a seasoned, strategic leader with exceptional product engineering operational and technical acumen to spearhead our incident management and SRE function across the Product Engineering organization. This high-pressure, 24/7 role demands a relentless focus on driving operational excellence, minimizing system downtime, and...
Major Incident, Problem and Change Management
4 months ago
What success looks like in this role:
Job Title: Major Incident, Problem and Change Management - Service Management Analyst 1
Location : Bangalore
Who we are:
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit .
Our Vision: Enhancing people’s lives through secure, reliable advanced technology.
Our Core Beliefs:
Curiosity: We embrace the unknown and continuous learning. Creativity: We look past routine ways of doing things. Client-Centricity: Our clients’ success is our success. Integrity: We act ethically and honestly.Position Overview:
Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and customer account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, Major Incident Management, problem management, request management, change management and service level management as well as resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical (incident based) to strategic (Global Account Management Strategies).
Key Responsibilities/Outcomes
• Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc.
• Ensures contractual service support requirements are understood and managed.
• Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
• Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
• Presents operational and service level reports and explains service level support available to internal or external customers.
• Facilitates Unisys standard processes for ITIL core functions such as Major Incident Management, Change Management, Problem Management, etc
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
• Review incident, problem, change and request aging and work with resolver group members to ensure compliance with process guidelines
• Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA's and how they contribute to client service expectations
• Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues
• Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately
#LI-RB1
You will be successful in this role if you have:
Key Qualifications
• Bachelor’s Degree and a minimum of 5 years of relevant experience or equivalent combination of education and work experience.
• Solid understanding of ITIL V3 processes and principals.
• Solid verbal and written communication skills
• Solid ability to create and document processes.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
