Major Incident Manager
2 months ago
Greetings from TCS
Job Title: Major Incident Manager
Location: PAN India
Experience Range: 5 - 8 years
Job Description
TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.
What are we looking for?
- ITSM – Major Incident Management, Service Now
- ITIL Certification
Expectation from Role:
- Overseeing the incident management process and team members involved in resolving the incident.
- Responding to a reported service incident, identifying the cause, and initiating the incident management process.
- Prioritizing incidents according to their urgency and influence on the business.
- Communicating with upper management if major issues are found in the IT system.
- Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
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