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Major Incident Manager

2 months ago

bangalore, India Tata Consultancy Services Full time

Greetings from TCS


Job Title: Major Incident Manager

Location: PAN India

Experience Range: 5 - 8 years


Job Description

TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.


What are we looking for?

  • ITSM – Major Incident Management, Service Now
  • ITIL Certification


Expectation from Role:

  • Overseeing the incident management process and team members involved in resolving the incident.
  • Responding to a reported service incident, identifying the cause, and initiating the incident management process.
  • Prioritizing incidents according to their urgency and influence on the business.
  • Communicating with upper management if major issues are found in the IT system.
  • Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.