Sales/Inside sales

1 day ago

Chennai, India Tech Mahindra Full time

Sales/Inside sales - International - International process

Experience: 1.5+ Years (Immediate joiners only)

Location: Chennai (Work from Office)

Shift: Night shift

Key Responsibilities: B2B sales, Inside sales, lead generation, cold calling, upsell/cross selling, renewal and retention, international voice process.

  • Manage end-to-end customer renewal processes for assigned pipelines.
  • Engage proactively with customers to ensure timely contract/subscription renewals.
  • Demonstrated clear, professional communication via email and calls, maintaining a strong customer-first approach.
  • Work cross-functionally with internal teams (Account Executives, Customer Success, CX BP Team, Sales, Finance- AR/AP) to resolve renewal-related issues.
  • Identify potential churn risks and act swiftly to mitigate them.
  • Maintain accurate renewal data in SFDC and track performance metrics.
  • Identify and route upsell/cross-sell opportunities to the appropriate teams.

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