Delivery Head

3 months ago


Mumbai, India QualityKiosk Technologies Pvt. Ltd. Full time

Key Responsibilities And Deliverables:

  • 15-20 years of rich experience in Service Delivery for testing projects, including presentations, effort estimation modules, commercial terms and conditions, technical solutions, and engagement models.
  • Client Handling: Interaction with customers for new projects, leads, proposals, SOW (Scope of Work), cross-selling, project reviews, and escalation handling (defining governance models).
  • Multi-geography experience: India, ME, FE.
  • Managing multiple projects in the Digital and Enterprise Applications space within the BFS segment.
  • Delivery of projects: 25 projects in parallel, including automation, functional testing, and small to large-sized projects.
  • Revenue: Overall portfolio of ₹40-60 Cr+ (with the largest project at ₹15 Cr).
  • Team size handled: 400 total (full banking), with the largest team size of 120+.
  • Driving an automation-first strategy and converting KAM accounts into automation-led outcomes.
  • Converting BAU engagements into outcome-led, multi-year, outcome-based, and BVR-led deals.
  • Creating integrated program-level executive reporting and presenting to key stakeholders, including CxO.
  • Ability to work in ambiguous environments and deliver results (e.g., projects that come with variety but may lack domain specificity in BFS, data migration testing, middleware testing).
  • Experience working in Agile methodology and Agile project life cycles.
  • Identifying risks and guiding the team (even in projects where expertise is limited).
  • Conducting test assessments for traditional and Agile methodologies for clients.

Team Handling:

  • Handling customer teams: Business, Operations, IT, Re-engineering (BTG - Business Tech Group).
  • Handling QK internal teams: Service Delivery Team, Project Managers, Test Leads, Seasoned Bankers, Business Development Team, Product, Tech, RMG, HR, Senior Management, Infra.
  • Creating and implementing testing standards across teams.

Knowledge Management:

  • People, Processes, Tools.

BFS (Banking, NBFC, Depositories, Mutual Funds, Securities):

  • Banking: Retail, Rural, Corporate, SME.
  • Types of banks: Universal Banks, Payment Banks, Small Finance Banks.

Service Lines:

  • Functional testing, Automation (Traditional and Robotic Test Automation), API Automation, DevOps-CT.
  • P&L responsibility.
  • Handling Proof of Concepts (POC) and POV (Value), including creating business cases.
  • Team coaching and mentoring.
  • Leading Banking Domain & Process CoEs.

Business Strategy & Priorities:

  • Work with the Sales team to plan for forthcoming revenue forecasts.
  • Manpower planning.
  • Represent and articulate how the regional and global service delivery teams can deliver core business processes, with a focus on delivering continuous improvements to support future business strategies and priorities.

Delivery Management:

  • Deliver scope of services accurately and on time through the service delivery team.
  • Build and maintain a high-performing team.
  • Encourage and develop innovation and continuous improvement practices within the team.
  • Reporting to Client and QK leadership at a broad level—presales and service delivery (no BD, HR).

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