Regional Operations Head

4 days ago


Mumbai, Maharashtra, India Livspace Full time

We are seeking a seasoned Regional Operations Head to join our team at Livspace. This role will be responsible for overseeing the successful installation of modular products and essential home improvement services across a region.

Key Responsibilities:
  • Lead and motivate Managers, Supervisors, and Installation teams on a day-to-day basis.
  • Focus on improving internal and vendor efficiencies by enhancing quality levels, reducing installation times, and minimizing costs.
  • Develop and implement new processes and re-engineer existing ones at city/central level to boost productivity and ensure all processes mature to handle exponential growth and complexities.
  • Establish governance mechanisms (implementing, monitoring, and maintaining standards) to ensure process compliance at city level and facilitate continuous improvement across all verticals.
  • Analyze and improve data points available to enhance Last Mile Delivery.
Requirements:
  • Graduate/MBA from a Tier 1 School in Operational/Supply Chain/Operational Research.
  • 5-9 years' overall experience with 3+ years' experience as City/Regional/Central head positions with MNCs or unicorn start-ups.
  • PREFERRED experience in Consulting/Operations/E-Commerce domain.
  • Demonstrated people management skills with direct team reporting in past roles.
  • Strong attention to detail, excellent written and oral communication skills, structured thought process, and strong analytical ability.
  • Ability to thrive in a fast-paced start-up environment.
  • Operations Excellence with a deep understanding of operations processes and customer experience required to maximize business outcomes.
  • Experience in developing and implementing measurement systems, processes, and procedures for complex situations.
  • Creative thinker with the ability to think strategically and execute methodically.
  • Customer-Centric approach while addressing gaps in processes/systems.
  • Demonstrated ability to dive deep into understanding our business, projects, and opportunities to improve outcomes.
  • Interpersonal and leadership experience driving change through influencing business partners and executing ideas.

Estimated Salary: ₹1500000 - ₹3000000 per annum

This role requires a proven track record of delivering operational excellence, leading high-performing teams, and driving business growth. If you are a strategic leader with a passion for operations and customer experience, we encourage you to apply.


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