Global Service Desk Manager | Bangalore
4 weeks ago
About Our Client
Our client is a leading financial services institution headquartered in UK who is looking to scale their technology team in India.
Job Description
The role holder will be responsible for,
Providing 1st, 2nd and 3rd line support for both technical and customer facing services across channels Identify problematic areas and implement strategic solutions in time with Senior IT management team Resolve complex technical incidents on infrastructure systems Design, develop, implement and coordinate systems, policies and procedures Manage Service Delivery, ensuring adherence to ITSM processes, overseeing IT support engineers, and maintaining IT standards Management of IT support engineers covering 24/7 shift resource planning across locations
The Successful Applicant
Technical Experience:
Proficient in IT Service Desk solutions with experience in virtual desktop and app deployment, specifically Citrix CVAD 7+ and VMware Horizon Familiarity with industry security best practices, including encryption, data leakage prevention, phishing, and penetration testing Expertise in networking, encompassing LAN, WAN, and SDWAN Proven abilities in Active Directory, covering user administration, site services, hybrid replication, and Group Policy Object management
Professional Experience:
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