Client Success Lead
2 months ago
Partnering with Business Development
Collaborate with Business Development Team to gather required data and documentation for pre-qualification process.
Study the given client’s business model.
Identify pain points and wish lists of clients and help create documents and strategy for client engagement.
Collaborate with Business Development Team to create and validate MEDDIC (any other process driven approach that Zyeta has adopted) created by them.
Prepare the BD team on creating compelling value propositions (uniquely tailored-commercial teaching) that Zyeta can bring to the given client.
Evaluate and develop the type of competency available in Zyeta team to offer above value propositions.
Receive feedback at every stage of the project, sensitize the team and implement.
Aggressively respond to any client feedback and needs.
Creating a compelling pitch
Collaborate closely with Business Development Team to solution for clients’ requirements, pain points, wish lists, their company culture, business needs and all technical parameters.
Strategize, drive/execute and win the overall pitch along with Business Development in alignment with Zyeta's pitch strategy
Strategize and validate design pitch along with the Lead Architect to ensure all aspects of the RFP and value addition are captured through the design. To validate that the design proposed is aligned to overall winnable solutions by Zyeta.
Plan for contingencies and risks in the pitch.
Ensure timely delivery and thorough review of designs, costs, presentation decks and all related documents for submission to ensure all requirements are met
Drive project P&L.
Go beyond the obvious to add value to the pitch / design to ensure winnability of project
Monitor overall quality of the pitch and deliverables.
Create documents and methodologies to effectively communicate the value and solutions to clients in the most cutting-edge manner.
Seamless Project Execution
Align to client’s KPI and project’s goal.
Certify cashflow prepared by project manager in consultation with Finance and PM.
Moderate con-calls between the client and in-house teams; address various issues on both sides to ensure seamless progression of the project
Plan for contingencies and risks to be planned independently and tallied with PM’s risk
Periodic review of drawings, documents, schedule, budget tracking and proactive risk management with Design, Cost and Project Management Teams
Periodic health check of overall project with respect to various parameters
Ensure that the design intent is met both through drawings and on-site execution
Cross verify overall status of project, open action items, costs and timelines through vendors and clients.
Ensuring smooth handover & Client Experience
Verify that the client training sessions and complete techno-commercial closure is exercised in conjunction with the Project Manager
Improve on-boarding processes and improve handover experience to the client by offering client assistance beyond project.
Engage client and procure feedback on overall project experience and formulate a Lessons Learnt document
Build, maintain and leverage strong relationships with Client even after project closure.
Document business-value driven customer success stories
Plan for post-handover survey
What We Expect :
Bachelor's degree in Architecture / Post Graduate degree in project management from NICMAR, RICS or the likes.
8 - 15 years of proven experience in workspace design, client engagement and / or project management.
Excellent communication and interpersonal skills.
Collaborative mindset with experience in leading cross-functional teams.
Strategic thinking, problem solving and proactive approach.
Customer-centric mindset and empathy.
Proficiency in project planning and risk management.
Never Give up attitude and adaptability.
What we offer:
Engaging work culture, freedom with responsibility
Collaborative, inclusive, innovative work environment where you can enjoy your work that encourages you to bring your creativity to all aspects of the business.
Opportunity to grow, learn and inspire
A collaborative and supportive team culture that recognizes and values your strengths and expertise.
Note: The above job description is a general outline of responsibilities and requirements commonly associated with the role. The Actual job descriptions may vary depending on the specific requirements.
Zyeta is an equal opportunity employer. We welcome and encourage candidates of all backgrounds to apply. Join our team and be part of our commitment to delivering exceptional design and build projects while managing costs effectively.
-
Client Success Executive
2 weeks ago
Hyderabad, India BusinessLabs Full time**Business Development Executive/Client Success Executive with 1-2 years of experience working in a web development or software development company** We are looking for a Business Development Specialist with hands-on experience in Business development. **Before applying, please read this Job Description entirely. **The JD below states what this position...
-
Client Success Intern
1 month ago
Gachibowli, Hyderabad, Telangana, India Macaw Digital Full time**Job Role: Client Success Intern** **What makes Macaw Digital a great fit for you?** Macaw Digital is an agency that is particular about its screening process, whether it’s the clients or the employees who work for it. We strongly believe in quality over quantity, and therefore, we expect our employees to put their best foot forward when it comes to...
-
Client Relationship/customer Success/key
3 days ago
Banjara Hills, Hyderabad, Telangana, India Univariety Full timeDevelops Healthy Customer Relationship - Enhances Product Training - Evaluate and Analyze Client Needs - Builds Trust and Transparency with Clients - Onboards New Clients - Acts as a Customer Advocate - Encourages Customers to Upgrade their Products - Promotes Customer Loyalty - Meet quarterly and annual renewal and upsell targets - Ensuring Monthly,...
-
Lead - Customer Success
3 weeks ago
Hyderabad, India Zenoti Full timeZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...
-
Lead - Customer Success
1 week ago
Hyderabad, India Zenoti Full timeZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...
-
Client Support Manager
1 week ago
hyderabad, India Antler Technologies Full timeJob descriptionJob Title: Jr. Client Success Manager (CSM) ManagerLocation: HyderabadWorking Days: 6 DaysAs a Client Success Manager, you will be responsible for ensuring the satisfaction, retention, and growth of our client base. You will lead a team of associates, providing guidance, support, and mentorship to drive exceptional client experiences. Your...
-
Client Support Manager
1 month ago
Hyderabad, India Antler Technologies Full timeJob descriptionJob Title: Jr. Client Success Manager (CSM) ManagerLocation: HyderabadWorking Days: 6 DaysAs a Client Success Manager, you will be responsible for ensuring the satisfaction, retention, and growth of our client base. You will lead a team of associates, providing guidance, support, and mentorship to drive exceptional client experiences. Your...
-
Client Support Manager
1 month ago
Hyderabad, India Antler Technologies Full timeJob description Job Title: Jr. Client Success Manager (CSM) Manager Location: Hyderabad Working Days: 6 Days As a Client Success Manager, you will be responsible for ensuring the satisfaction, retention, and growth of our client base. You will lead a team of associates, providing guidance, support, and mentorship to drive exceptional client experiences....
-
Client Support Manager
1 month ago
Hyderabad, India Antler Technologies Full timeJob descriptionJob Title: Jr. Client Success Manager (CSM) ManagerLocation: HyderabadWorking Days: 6 DaysAs a Client Success Manager, you will be responsible for ensuring the satisfaction, retention, and growth of our client base. You will lead a team of associates, providing guidance, support, and mentorship to drive exceptional client experiences. Your...
-
Client Support Manager
1 month ago
Hyderabad, India Antler Technologies Full timeJob descriptionJob Title: Jr. Client Success Manager (CSM) ManagerLocation: HyderabadWorking Days: 6 DaysAs a Client Success Manager, you will be responsible for ensuring the satisfaction, retention, and growth of our client base. You will lead a team of associates, providing guidance, support, and mentorship to drive exceptional client experiences. Your...
-
Client Support Manager
1 week ago
Hyderabad, India Antler Technologies Full timeJob description Job Title: Jr. Client Success Manager (CSM) Manager Location: Hyderabad Working Days: 6 Days As a Client Success Manager, you will be responsible for ensuring the satisfaction, retention, and growth of our client base. You will lead a team of associates, providing guidance, support, and mentorship to drive exceptional client experiences....
-
Client Support Manager
1 week ago
Hyderabad, India Antler Technologies Full timeJob descriptionJob Title: Jr. Client Success Manager (CSM) ManagerLocation: HyderabadWorking Days: 6 DaysAs a Client Success Manager, you will be responsible for ensuring the satisfaction, retention, and growth of our client base. You will lead a team of associates, providing guidance, support, and mentorship to drive exceptional client experiences. Your...
-
Client Support Manager
1 week ago
Hyderabad, India Antler Technologies Full timeJob descriptionJob Title: Jr. Client Success Manager (CSM) ManagerLocation: HyderabadWorking Days: 6 DaysAs a Client Success Manager, you will be responsible for ensuring the satisfaction, retention, and growth of our client base. You will lead a team of associates, providing guidance, support, and mentorship to drive exceptional client experiences. Your...
-
Customer Success Manager
1 month ago
Hyderabad, Telangana, India Cognizant Technology Solutions Full timeRequirements:· Minimum 4-5 years' relevant experience· Willing to work in Night shifts· 80% work from office· Location – Hyderabad· Preferably working in a SaaS based company· Should have had at least 2-3 years' experience managing a portfolio max 50 customers with an ACV of min $1M USD.Responsibilities (in brief):-· Renewal Management (Contracts,...
-
Customer Success Manager
1 week ago
Hyderabad, Telangana, India Cognizant Technology Solutions Full timeRequirements:· Minimum 4-5 years' relevant experience· Willing to work in Night shifts· 80% work from office· Location – Hyderabad· Preferably working in a SaaS based company· Should have had at least 2-3 years' experience managing a portfolio max 50 customers with an ACV of min $1M USD.Responsibilities (in brief):-· Renewal Management (Contracts,...
-
▷ (10/05/2024) Software Sales Consultant
1 month ago
Hyderabad, India LEAD Dial Private Limited Full timeSales Consultant for Tele calling and Lead Management SaaS CRMOverview:Join our team at a leading SaaS company, where we're changing the game in tele calling and lead management. We need a Sales Representative to drive sales for our innovative web application. If you're passionate about sales and technology, this role is for you!Responsibilities:- Hunt for...
-
Customer Success Manager
3 weeks ago
hyderabad, India IOTRL Connect Full timeAbout SafetyConnect: We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving...
-
Customer Success Manager
1 week ago
hyderabad, India IOTRL Connect Full timeAbout SafetyConnect: We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving...
-
Customer Success
15 hours ago
Hyderabad, India Centra Technologies USA Full timeDepartment - Sales - Job posted on - Jul 14, 2021 - Employee Type - Full Time - Experience range - 0 - 1 year **Role: Customer Success** **Experience** - 0 - 1 Year **Location** - Hyderabad **About Customer Success**: **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist...
-
Success Architect
3 days ago
Hyderabad, India Salesforce Full timeJob Category Customer Success Job Details We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all - well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new...
