Customer support team lead

4 days ago

Mangalore, India Everstylish Full time

About Everstylish Everstylish is a fashion company based in Gurugram that brings the latest fashion of the best quality at affordable prices. Everstylish aims to bring a smile to customers' faces with every package. The company believes that fashion is a way to make individuals feel beautiful and confident and strives to spread happiness every day. Everstylish hopes to continue growing and fulfilling its vision with the support of customers. Job Summary: We are seeking a highly motivated and experienced Customer Support Team Lead to oversee our support team and ensure exceptional service delivery. The ideal candidate will have strong leadership skills, a customer-centric mindset, and the ability to drive efficiency and quality in customer support operations. Key Responsibilities: Supervise and mentor a team of customer support representatives, providing guidance and training (10-12 team size). Monitor team performance, set goals, and implement strategies to enhance efficiency and customer satisfaction. Handle escalated customer issues and resolve them promptly with a focus on service excellence. Develop and maintain customer service policies, procedures, and best practices. Collaborate with other departments to streamline support processes and enhance the customer experience. Analyze customer feedback and support metrics to identify trends and areas for improvement. Conduct regular team meetings and performance reviews to ensure continuous development. Manage the scheduling and workload distribution of the team to maintain optimal coverage. Ensure compliance with company policies and industry regulations. Qualifications and Skills: Bachelor's degree in Business, Communications, or a related field preferred. 3+ years of experience in customer support, with at least 1 year in a leadership role. Strong problem-solving and conflict-resolution skills. Excellent verbal and written communication skills. Proficiency in CRM systems and customer support tools. Ability to work in a fast-paced environment and manage multiple priorities. A customer-focused approach with a passion for delivering outstanding service.

  • Customer Support Representative

    1 week ago

    Mangalore, India Customer Service Executive Full time

    Address customer query and concerns on a call and Follow SOP and Address customer redressals. **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mangalore, Karnataka: Reliably commute or planning to relocate before...

  • Customer Support Representative

    1 week ago

    Mangalore, India Customer Service Executive Full time

    **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Mangalore, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Customer service (required) **Language**: -...

  • Team Lead

    4 days ago

    Mangalore, Karnataka, India Semperfi Solutions and Services Full time ₹ 3,30,000 - ₹ 6,60,000 per year

    Job Title: Team Lead – Voice Process (BPO)Location: MangaloreShifts: Rotational Shift including night shiftsEmployment Type: Full-TimeJob Summary:We are looking for a motivated and experienced Team Leader to manage and guide a teamof call center agents in our voice-based BPO process. The ideal candidate will drive teamperformance, ensure adherence to KPIs,...

  • Customer Support

    2 weeks ago

    Mangalore, Karnataka, India UnifyCX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Preview: Wireless Technical Support / Customer Support / App SupportRole: Wireless Technical Support / Customer Support / App SupportDesignation: AnalystWork Location: MangaloreShift: 9 hours per day, with fixed shift and 2 days week off.Role OverviewThe Wireless Technical Support / Customer Support / App Support Analyst plays a critical role in...

  • Team Lead

    2 hours ago

    Mangalore, Karnataka, India RAPRO Solutions Full time ₹ 5,00,000 - ₹ 7,00,000 per year

    Job Title:Team Lead – Talent AcquisitionLocation:MangaloreIndustry:BPO (IT & Non-IT)Experience:4–6 years (2 years team lead experience is Mandatory)CTC:₹5 – ₹7 LPAJob Summary:We are looking for a dynamic and result-orientedTeam Lead – Talent Acquisitionto manage the end-to-end recruitment process for IT and Non-IT roles within the BPO industry....

  • Customer Support Executive

    2 weeks ago

    Mangalore, India VictaMan Full time

    A customer service executive's role is to lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how customers use your product or service **Salary**: ₹11,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance...

  • Customer support

    5 hours ago

    Mangalore, Karnataka, India Gatty surgical Full time ₹ 2,40,000 per year

    Key Responsibilities:Respond promptly to customer queries via phone, email, or chat.Provide accurate information regarding products, services, and company policies.Identify and resolve customer issues efficiently and effectively.Escalate complex cases to the relevant department or team leader when necessary.Maintain records of customer interactions,...

  • Customer Support Executive

    6 days ago

    Mangalore, India VictaMan Services Private Limited Full time

    Understanding the products and services provided by the company. - Preparing company policies and procedures. - Developing training lessons with service delivery systems. - Managing a team of Customer Support Representatives. - Resolving customer complaints and queries. - Providing detailed information to customers. **Salary**: ₹11,000.00 - ₹15,000.00...

  • Lead it support engineer

    3 weeks ago

    Mangalore, India Chargebee Full time

    Role Overview The Lead IT Support Engineer will be responsible for overseeing IT Support operations for Chargebee globally. This role requires both hands-on technical expertise and leadership skills to actively support IT Support Engineers in troubleshooting and resolving complex issues, guide the team effectively, ensure high-quality end-user support, and...

  • Customer Support

    6 days ago

    Mangalore, India Snow Planners And Builders Full time

    **WE ARE HIRING FOR MALAYALAM / KANNADA VOICE PROCESS** **Location**: Bendoor, Mangalore **Languages**: Malayalam / Kannada & English **SHIFT**:6 days working, Rotational shifts and 1 weekly off (rotational) **Freshers are eligible** **Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service...