Community Manager

3 weeks ago

chennai, India IWG plc Full time

Community Manager

Our customers come to us for an inspiring place to work. As our Community Manager, you’ll help create it, motivating your team to provide a lively, thriving environment for all our members, visitors and guests. The job is similar to a Duty Manager in a hotel, and involves running the daily business at your location. You will also be responsible for customer retention and will build an active community to achieve this goal.

A typical day at Spaces

Normally you start with a killer coffee at our Café Deli and have a chat with your community team and talk through the day.

You usually sit at or near the reception so you know exactly what’s going on. In the morning you see all members come in and the first meeting room guests arrive. You guide them to their meeting room and help them starting up the system. You check if all necessary arrangements with our F&B partner have been made and make sure the system is updated.

You have a meeting with a new member to get to know him better and know what his business is about. Maybe you can connect him with a member to do business together. You can introduce them tonight at the Wine Tasting or any of our business events you have planned for tonight.

Tomorrow a new company is moving in the office upstairs. The reception team has already prepared a welcome kit, you will make sure the badges and keys are ready for the check-in tomorrow.

Somebody walks in and would like to know more about a Spaces membership. Because your colleague from sales is already doing an office tour, you offer her a coffee and give a tour yourself while explaining all the ins and outs of Spaces. After you have covered for one of your team during her lunch break it’s time for you to enjoy a tasty, healthy lunch.

In the afternoon you have all Community Managers and the Operations Director coming over for the monthly operations meeting. After the meeting you will prepare the weekly newsletter and then it’s time to get ready for the community wine tasting event tonight.

Bring your personality to work

We’re looking for a sociable, enthusiastic team player who loves multitasking and is extremely hands-on. You’ll need lots of experience in hospitality or events with some time spent in a supervisory role. You also need to be:

Used to dealing with customers ideally in the lifestyle, media or design industries Someone who takes good care of their appearance Familiar with MS Office and other IT packages

Last but not least

On top of a competitive salary package we offer:

An inspiring work environment with room for your ideas Lots of social events you won’t want to miss Training and development

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