
IT Helpdesk Coordinator
3 weeks ago
Key Responsibilities
- Act as the first point of contact for IT-related issues and service requests.
- Assign calls/tickets to the appropriate support team members based on priority and expertise.
- Monitor and track calls to ensure resolution within agreed SLAs.
- Coordinate with internal IT teams and vendors to resolve incidents and service requests.
- Prepare and maintain MIS reports, dashboards, and call logs for management review.
- Escalate unresolved issues to higher-level support or management as needed.
- Ensure compliance with IT helpdesk processes, standards, and procedures.
- Manage end-user support activities, including guiding users on IT-related queries and ensuring user satisfaction.
- Maintain updated documentation of recurring issues and resolutions (Knowledge Base).
- Conduct periodic reviews of helpdesk performance and suggest improvements.
Job Type: Full-time
Pay: ₹11, ₹16,526.71 per month
Benefits:
- Provident Fund
Work Location: In person
-
IT Helpdesk Coordinator
2 weeks ago
Kandivali, Mumbai, Maharashtra, India Mindwave Systems Pvt Full time ₹ 1,00,000 - ₹ 2,40,000 per yearJob Title : IT Helpdesk CoordinatorLocation : Unit No. 170, C-Wing, 1st Floor, Akurli Industrial Estate, Akurli Road, Kandivali, Mumbai, Maharashtra 400101Company : Mindwave Systems Private LimitedWebsite : About the Company:Mindwave Systems Pvt. Ltd. is a leading IT solutions provider specializing in IT infrastructure, cloud computing, managed services, and...
-
IT Helpdesk Coordinator
6 days ago
Kandivali, Mumbai, Maharashtra, India Mindwave Systems Pvt.Ltd Full time**Job Title**: IT Helpdesk Coordinator **Location**: Unit No. 170, C-Wing, 1st Floor, Akurli Industrial Estate, Akurli Road, Kandivali, Mumbai, Maharashtra 400101 **Company**: Mindwave Systems Private Limited **About the Company**: Mindwave Systems Pvt. Ltd. is a leading IT solutions provider specializing in IT infrastructure, cloud computing, managed...
-
IT Helpdesk Coordinator
2 weeks ago
Mumbai, Maharashtra, India JENX Digitech Pvt Ltd Full time ₹ 13,244 - ₹ 1,96,632 per yearKey ResponsibilitiesAct as the first point of contact for IT-related issues and service requests.Assign calls/tickets to the appropriate support team members based on priority and expertise.Monitor and track calls to ensure resolution within agreed SLAs.Coordinate with internal IT teams and vendors to resolve incidents and service requests.Prepare and...
-
Helpdesk Coordinator
2 weeks ago
Mumbai, India 3i Infotech CSL Full timeUrgent opening for Helpdesk Coordinator with our leading client in Mumbai Experience required - 2years min Location - BKC (mumbai) Education Criteria - B.tech/B.sc/BCA or diploma(3yrs) Thanks & Regards Varsha Easwaran 9869816404 **Job Type**: Permanent **Salary**: From ₹20,000.00 per month **Benefits**: - Health insurance - Provident...
-
Helpdesk Coordinator
15 hours ago
Andheri East, Mumbai, Maharashtra, India The Flaavours Full timeHelpdesk coordinator required for Andheri East (MIDC) Excellent communication and writing skills Willing to travel Pan India occasionally job purpose. **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Cell phone reimbursement Day range: - Weekend availability Shift: - Day shift **Experience**: -...
-
Helpdesk Support
4 days ago
Mumbai, Maharashtra, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
Helpdesk Coordinator
4 days ago
Goregaon, Mumbai, Maharashtra, India Konverge Technologies Private Limited Full timeGreeting from the **Konverge Technology Pvt Ltd.** We are Currently Hiring for the Helpdesk Coordinator. About Company Profile. **Konverge Technologies **is a company that we are really excited to introduce to you. With a performance-driven approach and a strong customer portfolio, Konverge has grown from its humble beginnings in 2013 to become a highly...
-
IT Helpdesk Coordinator female Candidate
1 week ago
Andheri, Mumbai, Maharashtra, India Acma Computers Ltd Full timeHelpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the automated ticketing system takes...
-
Helpdesk Coordinator
1 week ago
Goregaon, Mumbai, Maharashtra, India Konverge Technologies Private Limited Full timeGreeting from the **Konverge Technology Pvt Ltd.** We are Currently Hiring for the Helpdesk Coordinator. About Company Profile. **Konverge Technologies **is a company that we are really excited to introduce to you. With a performance-driven approach and a strong customer portfolio, Konverge has grown from its humble beginnings in 2013 to become a highly...
-
At Mahape Require Helpdesk
1 week ago
Navi Mumbai, India CMS IT Services Full timeJD: Primary skills: Require experience in Desktop support L1,remote support, outlook, corporate domain, 100+ users handling. **Salary**: ₹10,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Day range: - Weekend availability Shift: - Day shift **Education**: - Higher Secondary(12th Pass)...