Key Account Manager

3 weeks ago

Faridabad, India SetGo kitchens & consulting Full time

We are looking for a Key Account Manager (KAM) to join our team and take ownership of nurturing and expanding relationships with our most important clients. You will serve as the primary point of contact for key accounts, ensuring satisfaction, driving growth, and delivering exceptional client experiences.

Responsibilities

  • Build and maintain strong, long-lasting relationships with key clients.
  • Act as the main point of contact for assigned accounts, addressing client needs and resolving issues promptly.
  • Understand client business objectives and develop tailored solutions to achieve mutual goals.
  • Identify opportunities to upsell, cross-sell, and expand account revenue.
  • Collaborate with internal teams (sales, marketing, product, operations, etc.) to deliver client requirements seamlessly.
  • Prepare and deliver presentations, proposals, and business reviews for clients.
  • Monitor account performance, track KPIs, and ensure timely reporting.
  • Stay updated on industry trends, competitor activities, and market conditions to anticipate client needs.
  • Negotiate contracts, renewals, and terms to ensure profitability and long-term collaboration.

Requirements

  • Bachelor's degree in Business, Marketing, Sales, or related field (MBA preferred).
  • Proven work experience as a Key Account Manager, Client Relationship Manager, or similar role.
  • Strong negotiation, communication, and interpersonal skills.
  • Ability to build trust, manage expectations, and deliver customer success.
  • Analytical mindset with experience using CRM software and MS Office tools.
  • Ability to work under pressure, manage multiple accounts, and prioritize effectively.

Key Skills

  • Client Relationship Management
  • Strategic Account Planning
  • Sales & Negotiation
  • Problem Solving
  • Business Development
  • Team Collaboration

What We Offer

  • Competitive salary and performance incentives
  • Opportunities for growth and professional development
  • Dynamic and collaborative work environment
  • Health and wellness benefits

Contact:

Job Type: Full-time

Pay: ₹200, ₹240,000.00 per year

Work Location: In person

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