ServiceNow Sales Order Management
2 weeks ago
Job Title: ServiceNow Sales Order Management (SOM) Specialist
Job Type: Remote
Years of Experience: 5+ Years
Requirements:
- 5+ years of experience with ServiceNow, including SOM
- Strong understanding of sales order management processes
- Experience with workflow design, business rules, and script development
- Excellent analytical, problem-solving, and communication skills
- Ability to work in a fast-paced environment and meet deadlines
- ServiceNow certification (preferred)
Key Responsibilities:
- Implement and configure ServiceNow SOM module
- Design and develop workflows, business rules, and scripts to automate sales order processes
- Manage and maintain sales order lifecycles, including order-to-cash and procure-to-pay
- Integrate SOM with other ServiceNow modules (e.g., Customer Service Management, Field Service Management)
- Develop and maintain technical documentation and process guides
- Collaborate with stakeholders to gather requirements and define solutions
- Provide training and support to sales teams and order management staff
- Troubleshoot and resolve issues related to SOM
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