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ServiceNow Sales Order Management

2 months ago

India AvanteNow Full time

Job Title: ServiceNow Sales Order Management (SOM) Specialist


Job Type: Remote


Years of Experience: 5+ Years


Requirements:

- 5+ years of experience with ServiceNow, including SOM

- Strong understanding of sales order management processes

- Experience with workflow design, business rules, and script development

- Excellent analytical, problem-solving, and communication skills

- Ability to work in a fast-paced environment and meet deadlines

- ServiceNow certification (preferred)


Key Responsibilities:

- Implement and configure ServiceNow SOM module

- Design and develop workflows, business rules, and scripts to automate sales order processes

- Manage and maintain sales order lifecycles, including order-to-cash and procure-to-pay

- Integrate SOM with other ServiceNow modules (e.g., Customer Service Management, Field Service Management)

- Develop and maintain technical documentation and process guides

- Collaborate with stakeholders to gather requirements and define solutions

- Provide training and support to sales teams and order management staff

- Troubleshoot and resolve issues related to SOM