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ServiceNow Field Service Management

2 months ago

India AvanteNow Full time

Job Title: ServiceNow Field Service Management (FSM) and Sales Order Management (SOM) Specialist


Job Type: Remote


Years of Experience: 5+ Years


Job Summary:

We are seeking an experienced ServiceNow Specialist to lead the implementation and management of Field Service Management (FSM) and Sales Order Management (SOM) modules. The ideal candidate will have a strong understanding of service management processes and experience with ServiceNow FSM and SOM.


Requirements :

- 5+ years of experience with ServiceNow, including FSM and SOM

- Strong understanding of service management processes (ITIL)

- Experience with workflow design, business rules, and script development

- Excellent analytical, problem-solving, and communication skills

- Ability to work in a fast-paced environment and meet deadlines

- ServiceNow certification (preferred)


Key Responsibilities:

- Implement and configure ServiceNow FSM and SOM modules

- Design and develop workflows, business rules, and scripts to automate processes

- Integrate FSM and SOM with other ServiceNow modules (e.g., Incident, Problem, Change)

- Develop and maintain technical documentation and process guides

- Collaborate with stakeholders to gather requirements and define solutions

- Provide training and support to end-users

- Troubleshoot and resolve issues related to FSM and SOM