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ServiceNow Developer

2 months ago

India Comptech Associates Full time

Job Title: ServiceNow Developer

Duration: Fulltime

Location: India / Remote

  • 5-6 yrs. of experience.
  • Shift timings – 2pm to 11 pm IST (40 hrs. week full time resources) – should be available for on-call rotation during critical project releases and hyper-care times.

JOB OVERVIEW:

  • As a ServiceNow Developer, you will be responsible for developing, configuring, and customizing the ServiceNow platform to meet the organization's business needs.
  • With a minimum of 2 years of experience in PERFORMANCE ANALYTICS, you will leverage your expertise in ServiceNow development to design and implement solutions, integrate systems, and enhance the overall functionality of the platform.
  • You will collaborate with cross-functional teams, including business analysts, system administrators, and project managers, to translate requirements into technical solutions.

KEY RESPONSIBILITIES:

  • ServiceNow Development: Design, develop, and implement ServiceNow applications, modules, workflows, and other functionalities to support business processes and requirements.
  • Configuration and Customization: Customize ServiceNow platform components such as forms, fields, tables, UI policies, business rules, and client scripts to enhance user experience and meet specific business needs.
  • Integration: Integrate ServiceNow with other enterprise systems, databases, and external applications using REST, SOAP, or other integration methods.
  • Automation: Identify opportunities for automation within the ServiceNow platform and develop solutions to streamline processes, improve efficiency, and reduce manual effort.
  • Incident and Problem Management: Collaborate with the IT Service Management (ITSM) team to develop and maintain effective incident, problem, and change management processes within ServiceNow.
  • Reporting and Analytics: Create and maintain reports, dashboards, and analytics within ServiceNow to provide insights and support data-driven decision-making.
  • Testing and Deployment: Perform thorough testing of developed solutions, including unit testing, system testing, and integration testing, and ensure successful deployment to production environments.
  • Documentation and Training: Prepare technical documentation, including design specifications, user guides, and standard operating procedures. Conduct training sessions and provide support to end-users as needed.
  • Best Practices and Continuous Improvement: Stay up to date with ServiceNow platform upgrades, new features, and industry best practices. Proactively identify areas for improvement and propose innovative solutions.


QUALIFICATIONS AND SKILLS:

  • Bachelor’s degree in computer science, Information Systems, or a related field.
  • Minimum of 4 years of hands-on experience in ServiceNow development.
  • Minimum of 2 years of experience in PERFORMANCE ANALYTICS
  • Strong knowledge of ServiceNow platform components, including Service Catalog, Incident Management, Problem Management, Change Management, and Asset Management.
  • Proficiency in ServiceNow scripting (JavaScript, Glide API), including business rules, client scripts, UI policies, and workflows.
  • Experience with ServiceNow integrations using REST, SOAP, or other web service protocols.
  • Solid understanding of ITIL processes and best practices.
  • Ability to analyze complex business requirements and translate them into technical solutions within ServiceNow.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and collaboration abilities, with the capacity to work effectively in cross-functional teams.
  • ServiceNow certifications, such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS), are a plus.