Technical CRM

20 hours ago

Mumbai, India LTIMindtree Full time

Job Title:- Technical Consultant/ Developer CRM


Work Location:- LTIM Pan India


Experience:- 5+ Years


Notice Period:- 1 Month.


Job Description:-


MS Dynamic 365 Technical Consultant/Developer

The Dynamic 365 Technical Consultant/Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps.

The selected candidate will work as part of the development team, and report to the project manager and technical lead.


Essential Job Functions & Required Skills:

• Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service.

• Proficiency in designing, developing and implementing business processes, plugins and workflows.

• Experience in designing and creating custom entities and relationships between those entities.

• Experience in handling multiple business unit with data segregation and cross BU access/roles.

• Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment. Upload Screenshots and knowledge Management integrating SharePoint.

• Experience of software development using Microsoft .Net, C#, JSON and jQuery.

• Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps.

• Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal).

• Experience in developing automations using Power Automate and Power Apps.

• Experience in developing application which can be published to Azure.

• Experience in handling huge volumes of case and email records.

• Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application.

• Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD.

• Experience in designing and automating the survey forms using MS Forms Pro.

• Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus.

• Hands-on experience in developing Power BI Dashboards & Reports is a plus.

• Provide troubleshooting/technical support.

• Actively participate in design and analysis sessions to ensure sound team decision-making.

• Support system and user acceptance testing activities, including issue resolution.

• Complete technical documentation to ensure system is fully documented.

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