Tech Support Engineer

1 day ago


Mumbai, India Gray Matrix Full time

Engineer Tech Harmony: Support Solutions Architect Wanted

We're Looking for a Support Solutions Architect.

Location: Mumbai

Application: Share your story — not just a CV — at

Experience : 2+yrs

Subject Line: Support Solutions Architect – Tech Support Story

Who Are We?

We're Gray Matrix — 21 years in, and we're just getting started.

  • We don't believe in just fixing bugs — unless you're engineering elegant solutions.
  • We don't believe support is reactive — unless it's about proactively building resilience.
  • We believe the future of technology is built on seamless experiences, right now.
  • And we're looking for a co-creator of that future.

The Mission (Should You Choose to Accept):

We're revolutionizing how our clients experience technology. This isn't about tickets. It's about trust.

You will:

  • Architects support solutions that empower our clients — think like a builder, act like a guardian.
  • Design and implement proactive support strategies that minimize disruptions.
  • Be the trusted advisor to our clients and the technical backbone of our support team.
  • Set up systems that enable clients to thrive and innovate with our solutions.
  • Scale client satisfaction, system reliability, and team expertise — not just ticket closures.

Who You Are (Really):

You're not looking for a job. You're looking for a purpose.

  • A forge. A laboratory. A studio. A stage.
  • You've seen how tech support is done — and you're obsessed with how it could be done better.

You:

  • Have at least 2-3 years of experience in technical support or a related field, preferably with enterprise software — but never stopped learning.
  • Troubleshooter, analyst, communicator, educator — you switch roles seamlessly.
  • Think system-wide, act user-focused.
  • Can design a support workflow and spot a potential system bottleneck before it impacts users.
  • Are not afraid of complex technical challenges, but you solve them with clarity and efficiency.
  • Can speak SQL, SDLC, APIs, and SLAs — all in one breath.
  • Know when to be a detective and when to be a diplomat.

Bonus If You've:

  • Helped an organization build a support knowledge base or self-service portal.
  • Implemented automation tools to streamline support processes.
  • Worked with cloud-based platforms or AI-driven solutions.
  • Led support initiatives in high-growth tech/startup environments.

What You'll Get:

  • A seat at the innovation table, not just the help desk.
  • Freedom to shape support methodologies and tools, your way.
  • Ownership of client success stories and the stability of critical systems.
  • The chance to leave a legacy of reliability, not just a queue clearance.
  • Compensation that values your expertise and rewards your problem-solving.

How to Apply:

Don't just send a resume, tell us your story.

  • What's the most complex technical issue you've resolved, and how did you approach it?
  • What's broken in current tech support practices that you want to fix?
  • What would a world-class support experience look like under your guidance?

Let's build the future of reliable technology together.

One solution, one interaction, one resilient system at a time.

#TechSupport #SolutionsArchitect #MumbaiTechJobs #ITCareers #SupportEngineering #Troubleshooting #SDLC

Job Types: Full-time, Permanent

Pay: ₹600, ₹800,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



  • Mumbai, Maharashtra, India Gray Matrix Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Engineer Tech Harmony: Support Solutions Architect Wanted We're Looking for a Support Solutions Architect.Location: MumbaiApplication: Share your story — not just a CV — at Experience : 2+yrsSubject Line: Support Solutions Architect – Tech Support StoryWho Are We?We're Gray Matrix — 21 years in, and we're just getting started.We don't believe in just...


  • Ghatkopar West, Mumbai, Maharashtra, India Esfera & Aster Solutions Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    About Us:We are a leading provider of enterprise-level Time and Attendance solutions (360 TNA), serving clients across the Middle East and Africa. Our solutions are built on modern, scalable technologies, helping organizations manage their workforce efficiently. Join our growing India team and work alongside a passionate, collaborative group of professionals...

  • Tech Support Engineer

    2 weeks ago


    Mumbai, Maharashtra, India Atrina Technologies Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job OverviewAtrina Technologies Pvt Ltd is seeking a motivated Level 1 Tech Support professional with foundational skills in database management, API testing, and manual quality assurance. The role involves providing first-level technical support, troubleshooting software and database issues, collaborating with developers, and executing manual testing to...


  • Mumbai, Maharashtra, India HNR Tech Full time

    We are a team of driven and passionate colleagues that strive for top quality. A performance-driven work culture through collaborative review and feedback. Exposure to complex & challenging projects within an international context. As a Production Support in HNR Tech, you will create products that use leading-edge web technologies with a passionate team of...


  • Mumbai, India HNR Tech Full time

    We are a team of driven and passionate colleagues that strive for top quality. A performance-driven work culture through collaborative review and feedback. Exposure to complex & challenging projects within an international context. As a Production Support in HNR Tech, you will create products that use leading-edge web technologies with a passionate team of...


  • Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 30,000

    Hiring for Tech Support ProfessionalsWe are seeking ambitious and customer-focused individuals to join our team as technical support specialists. This role is ideal for those who enjoy problem-solving, assisting customers, and building a rewarding career in the BPO sector.The position involves handling inbound and outbound customer interactions via voice...


  • Mumbai, India Tech Mahindra Full time

    Greetings from Tech Mahindra We are currently having openings for Voice Process. Designation - Customer support - Australia process Job Profile - Technical support Mandatory Criteria - Min HS Passed Experience of Min 6 months of experience in Tech support on call or Education in Technical background. Excellent verbal & Written communication skill in...


  • Mumbai, Maharashtra, India docterz health tech labs Full time

    **Position**: Customer Support Executive **Company**: Docterz Health-Tech Pvt. Ltd. **Location**: Mumbai **Experience**: Minimum 1 year in customer support **Qualification**: Graduate **About Us**: Docterz Health Tech is a fast-growing health-tech startup led by doctors, engineers, and data scientists, focused on building cutting-edge OPD software and...

  • Tech Lead- Mumbai

    2 weeks ago


    Mumbai Metropolitan Region, India HYrEzy Tech Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role: Tech Lead - Customer success TeamExpereince: 5 - 8 YearsLocation: Work from Office (Vile Parle, Mumbai)Budget: Up to 20-25 LPA (flexible for the right candidate)Joining: Immediate to 15 DaysNotes From Hiring ManagerThis is a hands-on engineering role in a lead capacity, not limited to people management.Requires prior experience as a Solution...


  • Mumbai, Maharashtra, India Prolific 3D Tech Full time

    Job Description:We are hiring a Design Engineer at Prolific 3D Tech (Vasai East).This role is ideal for engineers who enjoy both SolidWorks design and Technical coordination with clients & teams.Responsibilities:Create 3D CAD models in SolidWorks for animation & technical drawingsPrepare technical storyboards/scripts for engineering process animationsBrief &...