Tech Support Engineer

5 days ago

Ghatkopar West Mumbai Maharashtra, India Esfera & Aster Solutions Full time ₹ 3,00,000 - ₹ 5,00,000 per year

About Us:

We are a leading provider of enterprise-level Time and Attendance solutions (360 TNA), serving clients across the Middle East and Africa. Our solutions are built on modern, scalable technologies, helping organizations manage their workforce efficiently. Join our growing India team and work alongside a passionate, collaborative group of professionals driving innovation in HR technology.

Role Overview:

We are looking for a Tech Support Engineer to join our customer success team. Unlike traditional support roles, this position requires a strong technical foundation to independently troubleshoot and resolve issues related to our applications, databases, and integrations. You will be the bridge between customers and the technical team, ensuring issues are resolved quickly and effectively.

This is a Work from Office role with opportunities for international exposure, including direct client interactions across the Middle East and Africa.

Key Responsibilities:

  • Serve as the first point of contact for technical issues reported by clients.
  • Troubleshoot and resolve issues related to application performance, configurations, and data inconsistencies.
  • Investigate database-related issues by running and analyzing SQL queries (MS SQL Server).
  • Work with APIs and integrations to identify and fix errors in data flow or communication.
  • Perform root cause analysis to prevent recurring issues.
  • Collaborate with the development team for complex bug fixes and enhancements, providing detailed logs and findings.
  • Document solutions, workarounds, and troubleshooting steps in the knowledge base.
  • Assist clients in understanding system features, configurations, and best practices.
  • Participate in client meetings, demos, and training sessions as required.
  • Provide L2/L3 support by handling escalations beyond standard support scope.

Required Skills:

  • Strong understanding of web applications, databases, and client-server architecture.
  • Hands-on experience with MS SQL Server (queries, joins, debugging data issues).
  • Familiarity with APIs (REST/JSON) and ability to test them (Postman or similar tools).
  • Knowledge of Java/Spring Boot basics or ability to read and understand log files (advantage).
  • Familiarity with web technologies (HTML, CSS, browser dev tools) for troubleshooting front-end issues.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent written and verbal communication skills for client-facing interactions.
  • Ability to work under pressure and handle multiple client requests simultaneously.
  • Prior experience in technical support, QA, or software engineering is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: ₹300, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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