Software Tech Support

4 weeks ago


Mumbai, India EXCEL SOFTWARE & SYSTEMS PVT. LTD. Full time

Company Description

Excel Software and Systems Pvt Ltd is a 38 year old software product company with several global Fortune 500 clients using our enterprise software products for SCM, Sales and Distribution, Finance, PS & PI planning and distribution, enterprise wide BI and Decision Support systems, Sales force automation, Warehouse management. We are functional experts in these areas.

Role Description

- Functional and Semi tech support: Identifying and fixing issues as reported by users and coordinating with the tech team wherever required.
- Testing: Testing software changes or new software and providing feedback for bug fixes and improvement
- Documentation: Conducting UATs, quality checks and recording issues and troubleshooting.
- Training: Teaching customers, explaining functionality and how to install and use our software products
- Escalation: Escalating cases to the relevant product tech team or support manager when appropriate.
- Internal procedures: Documenting internal procedures

Qualifications

- No need for BE/B Tech/BCA/MCA degree.
- B Com / BA / Any degree will suffice as long as the candidate has good analytical skills.
- Strong interpersonal and communications skills.
- Proficient knowledge of MS Office Suite – Word, Excel, Power Point.
- Proficiency with using of computers, mobile and web applications.
- Basic knowledge of business processes is desirable

Location

Full time job at Andheri East, Mahakali Caves Road, Mumbai, Maharashtra.

Salary

Salary 2.4 lakhs for trainees

3.6 to 5 lakhs per annum for experienced professionals.


  • Software Tech Support

    4 weeks ago


    Mumbai, India EXCEL SOFTWARE & SYSTEMS PVT. LTD. Full time

    Company Description Excel Software and Systems Pvt Ltd is a 38 year old software product company with several global Fortune 500 clients using our enterprise software products for SCM, Sales and Distribution, Finance, PS & PI planning and distribution, enterprise wide BI and Decision Support systems, Sales force automation, Warehouse management. We are...

  • Software Support

    4 weeks ago


    Mumbai, India Spider Software Full time

    End to End support to our Trading Software's.. Client Coordination in terms of grievances or queries about the software.. MS SQL. . Technical Analysis . Charting. Manual Testing. BOD and EOD process Required Candidate profile Experience in working with the Stock Market (preferred)Has good knowledge on charting.Knowledge of MS SQL queries and their...

  • Software Support

    2 weeks ago


    Mumbai, Maharashtra, India Spider Software Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    End to End support to our Trading Software's.. Client Coordination in terms of grievances or queries about the software.. MS SQL. . Technical Analysis . Charting. Manual Testing. BOD and EOD process Required Candidate profileExperience in working with the Stock Market (preferred) Has good knowledge on charting. Knowledge of MS SQL queries and their...


  • Mumbai, Maharashtra, India Cygnus Ad Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're looking for a Tech & Software Operations Manager who can take complete ownership of our core software stack ensuring integrations, user training, troubleshooting, and optimizations across departments. Required Candidate profile2–5 years of experience in tech operations / product support / SaaS implementation rolesWorking knowledge of Freshsales,...

  • Tech Support Engineer

    4 weeks ago


    Mumbai, India Gray Matrix Full time

    Engineer Tech Harmony: Support Solutions Architect Wanted We're Looking for a Support Solutions Architect. Location: Mumbai Application: Share your story — not just a CV — at Experience : 2+yrs Subject Line: Support Solutions Architect – Tech Support Story Who Are We? We're Gray Matrix — 21 years in, and we're just getting started. We don't believe...


  • Mumbai, Maharashtra, India Big Rattle Technologies Private Limited Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Position: Tech Support and Analyst (AI Products) (1 to 2 years)Company: Big Rattle Technologies Private LimitedLocation: MumbaiOpen for candidates from Mumbai only. Immediate Joiners only.Summary:We are seeking a detail-oriented and proactive Tech Support & Analystto support customer support and analysis functions for our AI products. You will also support...


  • Mumbai, Maharashtra, India docterz health tech labs Full time

    **Position**: Customer Support Executive **Company**: Docterz Health-Tech Pvt. Ltd. **Location**: Mumbai **Experience**: Minimum 1 year in customer support **Qualification**: Graduate **About Us**: Docterz Health Tech is a fast-growing health-tech startup led by doctors, engineers, and data scientists, focused on building cutting-edge OPD software and...


  • Mumbai, Maharashtra, India Reliable Software Systems Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Software Support Executive, you will be responsible for: - Providing product-based technical support via call/text - Resolving customer queries through troubleshooting - Conducting online/on-site training of software product - Handling installation and patch updating - Maintaining support action records - Improving team processes - Collecting customer...


  • Andheri West, Mumbai, Maharashtra, India New Kore VFX Pvt Ltd Full time ₹ 3,15,000 - ₹ 4,20,000 per year

    About New Kore VFXNew Kore VFX is a visual effects studio with experience delivering post-production services for films, series, ads, and digital content. Our work spans compositing, rotoscoping, paint, matchmove, CG, and on-set supervision. We work with production houses and studios worldwide to meet delivery timelines and maintain quality.Role OverviewWe...

  • Support Executive

    5 days ago


    Ghatkopar, Mumbai, Maharashtra, India Kanishka Software Pvt Ltd Full time

    Position: Support Executive Company: Kanishka Software Pvt. Ltd. Location: Ghatkopar (East), Mumbai (This is a full-time on-site role) Experience: 0-1 year About Us: Kanishka Software is a technology solutions firm founded by professionals with rich experience in business process consulting and software development. Key Responsibilities: Handle software...