
Software Tech Support
4 weeks ago
Company Description
Excel Software and Systems Pvt Ltd is a 38 year old software product company with several global Fortune 500 clients using our enterprise software products for SCM, Sales and Distribution, Finance, PS & PI planning and distribution, enterprise wide BI and Decision Support systems, Sales force automation, Warehouse management. We are functional experts in these areas.
Role Description
- Functional and Semi tech support: Identifying and fixing issues as reported by users and coordinating with the tech team wherever required.
- Testing: Testing software changes or new software and providing feedback for bug fixes and improvement
- Documentation: Conducting UATs, quality checks and recording issues and troubleshooting.
- Training: Teaching customers, explaining functionality and how to install and use our software products
- Escalation: Escalating cases to the relevant product tech team or support manager when appropriate.
- Internal procedures: Documenting internal procedures
Qualifications
- No need for BE/B Tech/BCA/MCA degree.
- B Com / BA / Any degree will suffice as long as the candidate has good analytical skills.
- Strong interpersonal and communications skills.
- Proficient knowledge of MS Office Suite – Word, Excel, Power Point.
- Proficiency with using of computers, mobile and web applications.
- Basic knowledge of business processes is desirable
Location
Full time job at Andheri East, Mahakali Caves Road, Mumbai, Maharashtra.
Salary
Salary 2.4 lakhs for trainees
3.6 to 5 lakhs per annum for experienced professionals.
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