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Community Associate

2 months ago

hyderabad, India Digital Nest Full time
Job Title: Community Executive ( Community Management)
Location: Hitech City , Hyderabad | WFO
Experience Level: 1-3 Years
Job Type: Full-Time
About Us:
Digital Nest is a dynamic and fast-growing company in the Training & Consulting sector. We are passionate about building strong, engaged communities that foster growth, connection, and collaboration. As we continue to expand, we are looking for a talented and enthusiastic Community Manager to join our team
Job Description:
We are seeking a Community Manager with Minimum 1-4 years of experience to manage and grow our online and offline communities. The ideal candidate will be responsible for fostering a positive and engaging environment across our social media platforms, forums, and other community spaces, as well as maintaining strong relationships with clients, customers, and alumni. You will play a crucial role in organizing events, anchoring sessions, and cultivating connections within our community.
Key Responsibilities:
Develop and Execute Engagement Strategies: Create and implement community engagement strategies that increase participation and interaction across online and offline channels.
Event Organization: Plan, coordinate, and host community events, both online and offline, to strengthen community ties. This includes webinars, live chats, meetups, and larger events.
Anchoring Events: Act as the anchor or host for community events, ensuring smooth execution and a welcoming atmosphere for all participants.
Client, Customer, and Alumni Relationship Management: Build and maintain strong relationships with clients, customers, and alumni, ensuring their continued engagement with the community and brand.
Social Media and Community Monitoring: Manage and monitor social media platforms, forums, and other community channels, responding to inquiries, comments, and feedback in a timely and professional manner.
Content Creation and Curation: Create and curate engaging content that resonates with the community, fostering discussions and interaction.
Collaboration: Work closely with the marketing, product, and customer support teams to align community efforts with broader company goals.
Performance Analysis: Analyze community performance metrics and report on the effectiveness of community initiatives, making data-driven recommendations for improvement.
Industry Trend Awareness: Stay updated with industry trends and best practices in community management to continually enhance the community experience.
Requirements:
2-4 years of experience in community management, social media management, or a related role.
Event Planning Experience: Proven experience in organizing and hosting both online and offline events.
Anchoring Skills: Comfortable with public speaking and anchoring events, creating an engaging and inclusive atmosphere.
Relationship Management: Strong ability to build and maintain relationships with diverse groups, including clients, customers, and alumni.
Excellent communication and interpersonal skills, with a strong ability to connect with diverse audiences.
Proficiency in using social media platforms, community management tools, and analytics software.
Strong writing and editing skills, with the ability to craft engaging and on-brand content.
Ability to work independently and as part of a team in a fast-paced environment.
Passion for building and nurturing communities and a deep understanding of community dynamics.
What We Offer:
Competitive salary and benefits package.
Opportunity to work with a dynamic and collaborative team.
Flexible working hours and remote work options.
Professional development and growth opportunities.
A chance to make a meaningful impact on a growing community.