Head - Demand Generation Ops : Global BPO

2 weeks ago


Mumbai, India Michael Page Full time
Opportunity to lead a large delivery team within a broader-based BPOWork for an organisation that puts the employee at the heart of everything they

About Our Client

Our client is a well-established niche business solutions provider with thousands of employees, serving clients globally in various industries.

Job Description

As the Head - Demand Generation Ops you will:Lead a large team of demand-generation professionals catering to the US market

Lead delivery across multiple channels including voice, email and chat

Oversee transactional quality as well as process excellence

Implement strategic plans to enhance operational efficiency

Monitor and evaluate team performance to ensure targets are met

Identify and implement best practices in BPO operations

Ensure customer satisfaction through efficient and quality service

Manage resources effectively to meet business objectives

Comply with and enforce standard policies and procedures

The Successful Applicant

As the Head - Demand Generation Ops you must possess:Experience within demand generation particularly using the email channel

Minimum 10 years of overall experience in BPO operations and quality management

Readiness to relocate to Mumbai City or Pune

Qualification in Six Sigma or Lean methodologies

Experience supporting a P&L of USD 20 million



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