Zoho CRM Specialist | ZR_340_JOB

3 weeks ago

india PeoplePartners Inc Full time
Job Description

This is a remote position.

Job Overview  

 Seeking a CRM Specialist with in-depth expertise in Zoho CRM, Zoho Marketing Plus, and Zoho Analytics. While familiarity with Zoho One is advantageous, the primary focus is on candidates adept in managing and integrating these individual Zoho applications. This role demands technical proficiency and innovative problem-solving to customize, develop, and effectively utilize these platforms. 

 

Duties & Responsibilities  

  • Develop and Integrate CRM Systems: Focus on the development, customization, and integration of our CRM system, including automating workflows, enhancing webforms, and integrating Zoho with other applications like Apollo. This role involves creating and managing sales blueprints and ensuring that our CRM infrastructure is robust, future-proof, and harmoniously integrated. 
  • Enhance CRM Strategically: Strategically utilize CRM tools to improve customer engagement and sales processes. Responsibilities include managing Zoho bookings and forms for lead capture, facilitating smooth information transition across Zoho modules, and optimizing the use of Zoho Marketing Plus, Zoho Sales IQ and Zoho Desk to enhance lead management and client relations. 
  • Manage Data and Analysis: Ensure high standards of data accuracy and integrity. This includes creating insightful reports via Zoho Analytics, conducting regular audits and data cleanup, and generating actionable insights through data analytics. The role also encompasses CRM security management to protect sensitive information. 
     
  • Support and Engage Users: Develop and implement strategies to support and engage CRM users. This involves documenting user guides, conducting comprehensive training programs, and providing end-user support. The role also includes the implementation of user-friendly features like Sales IQ chatbots. 
     
  • Collaborate for Continuous Improvement: Work across departments to align CRM usage with organizational needs, optimizing processes for continuous improvement. This includes managing CRM-related projects, communicating with stakeholders, monitoring user satisfaction, and staying abreast of the latest CRM trends and Zoho updates. 

Requirements
-2-3 years of experience in Zoho CRM. Deep understanding of Zoho CRM functionalities and customization. 
-At least 2 years of experience working with Sales and Marketing teams. 
-Proficient in managing marketing campaigns and data analysis. 
-Skilled in data integrity, reporting, and insights generation. 
-Experience in automating CRM-related workflows. 
-Familiarity with integrating Zoho with other applications like Apollo. 
-Proven track record in managing CRM projects and cross-departmental collaboration. 
-Ability to conduct training and provide support to CRM users. 
-Capability to work with individual Zoho applications, not limited to Zoho One. 
-Strong problem-solving skills in complex CRM systems. 
-Good command of the English language, both oral and written. 
-Zoho CRM-related certifications are a plus. 
-A team player with a positive attitude. 
Benefits Join our team for an exhilarating adventure with these amazing perks:
  • Permanent Work-from-home setup
  • Company-provided equipment
  • Secondary WiFi Modem
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • Grab Voucher every month
  • Birthday Gift
  • Loyalty Gift
  • Christmas Gift
  • Work-Life Balance
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as townhall with prizes.

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