Speak Global Customer Support International Voice

Job description Join Infosys BPM Be the Voice of Excellence Position Title: Role: Senior Process Executive - International Voice Support Experience: 1 - 4 Years Qualification: Any Full-Time Graduate (15 years of formal education) Location: Bengaluru, India (Work from Office) Shift: Rotational Shift (Includes Night Shift and Rotational Week Off) Employment Type: Full-time We are hiring passionate professionals for Customer Support - International Voice Process in Bangalore . If you're looking to build your career with one of India's most trusted names in IT & BPM, this is your golden chance Walk-In Interview Date: 11th October 2025 (Saturday) Time: 10:00 AM - 2:00 PM Venue: Infosys BPM Hiring Center Address: 785, Ground Floor, Axis Sai Jyoti, 100 Feet Ring Road, 15th Cross Rd, Sarakki, 1st Phase, J. P. Nagar, Bengaluru, Karnataka Landmark: Sindhoora Convention Center About the Role: Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, global environment? Infosys BPM is looking for dynamic individuals to join our International Voice Process team and become the voice of our global clients. Mandatory Requirements: International Voice Support Experience Excellent Communication Skills Speak, Read, and Write fluently in English Outstanding Customer Handling Skills Willingness to Work Night Shifts 100% Work from Office Bengaluru Location What You'll Do: Engage with international customers to resolve queries and provide outstanding support. Build rapport through active listening, empathy, and professional communication. Deliver solutions by understanding customer needs and navigating internal processes. Maintain high standards of ethics, integrity, and customer satisfaction. Adapt to evolving tools, technologies, and workflows with agility. Required Skill Set: General Skills: Excellent communication and soft skills. Ability to structure calls professionally and efficiently. Empathy-driven approach to customer interactions. Positive, polite, and professional demeanor. Technical Skills: Basic understanding of client processes and workflows. Ability to identify routine issues and resolve them effectively. Tech-savvy and quick to adapt to new tools and systems. Key Competencies: Strong customer service orientation. Team player with a collaborative mindset. High adaptability to change and new challenges. Ethical and professional conduct at all times. Qualifications: Prior experience in customer service or contact center roles preferred. Open to graduates from any stream with strong communication skills. Preferred: Basic understanding or any customer support certification Mandatory Documents to Carry Updated printout of your resume Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport) All original academic documents for verification: 10th & 12th Marksheets Graduation (All Semesters, CMM, Provisional & Degree Certificate) Laptops & cameras are not permitted due to security restrictions. Government ID is mandatory for entry into the campus. How to Attend the Walk-In Carry a copy of this email/invitation Register your application in advance Walk into the Infosys Bengaluru JP Nagar Campus on 11th October 2025 between 10:00 AM 2:00 PM Why Join Infosys BPM? Work with a global brand Extensive training & upskilling programs Fast-track career growth in tech support or customer success Dynamic, inclusive, and team-oriented culture Ready to Elevate Your Career? Apply now and become a part of a team that's redefining customer experience across borders Come build your career with Infosys BPM. Lets grow, together. We cant wait to meet you Warm Regards, Talent Acquisition Team Infosys BPM Ltd. Human Resources | INFY HR Bangalore | Pune | Global Locations Transforming Talent | Empowering Careers