Customer support

4 days ago


Bengaluru, India 2coms Full time
Job Description

International Voice Process Representative

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Summary


We are seeking highly motivated and customer-focused individuals to join our HR Support team as International Voice Process Representatives. As a key member of our global BPO environment, you will play a vital role in delivering exceptional support to our clients. This is an exciting opportunity to build a career in a fast-paced and dynamic industry, with potential for absorption into client payroll based on performance and business needs.


Responsibilities


  • Provide exceptional customer support through voice-based interactions
  • Handle customer inquiries, concerns, and feedback in a professional and courteous manner
  • Utilize strong interpersonal skills to build rapport with customers and resolve issues efficiently
  • Work collaboratively with the team to achieve sales and customer satisfaction targets
  • Participate in structured training and development programs to enhance skills and knowledge
  • Adhere to company policies, procedures, and quality standards

Requirements

Requirements:


  • Qualification: Graduate or Undergraduate degree
  • Experience: Minimum 6 months in a customer support or voice-based process
  • Skills:

+ Excellent English communication (verbal)

+ Strong interpersonal skills and customer orientation

+ Ability to work in rotational and night shifts

+ Willingness to work with a globally respected brand

+ Immediate joiners or those with a maximum of 15 days' notice preferred


Benefits
  • CTC: Up to ₹56,000 per month (based on last drawn salary and experience)
  • Laptop and other assets will be provided by the company.
  • P.F + E.S.I + 5000/- performance bonus monthly.
  • The company will give a two-way cab facility. 




Requirements
Excellent communication skills Good knowledge in customer handling Willingness to work in rotational and night shifts Immediate joiner preferred Compensation Expected Salary: CTC 40000 per month + other benefits (depends on last CTC and experience) Shift: Night Shift Notice Period: Immediate joiners or maximum 15 days notice Experience 6 months to 5 years experience in Customer Support, Technical Support, BPO, International Voice Process, Voice Process, Inbound, KPO, Outbound Process, US Process, UK Process, Australian Process, etc.

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